Secure Accommodations by Oct. 14 for Contact Center Conference in Kalamazoo

As call, contact and e-centers advance toward becoming the new face of credit union member service, those who run and manage these important operations will soon gather for the MCUL & Affiliates 2019 Contact Center Conference, Oct. 29-30 at the Delta Hotel and Conference Center in Kalamazoo.

Topics including member service, morale, fraud, staffing, metrics and remote delivery trends fill the agenda, along with time to engage with peers during roundtable discussions. Looking beyond the credit union industry, participants will hear how Michigan-based Domino’s Pizza utilized innovation to recreate their brand and build relationships with customers via technology.

Consumers Credit Union will host a tour of their member service center and a demo, while dinner and networking take place the evening of Oct. 29. Attendees will also have the opportunity to meet solutions providers during a vendor showcase slated at the event.

Hotel rooms are being held at a negotiated rate at the Delta Hotel by Marriott until Oct. 14. Registration is $399 per person for the full conference and $199 for one day.