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Michigan Credit Union League

Elevating the Member Experience at the MCUL Call Center Conference

First point of contact. First impressions. First place service. Employees working in the credit union call center deal with a lot of “firsts,” making the first MCUL & Affiliates Call Center Conference just the place for them.

Kicking off the evening of Oct. 29 with dinner, networking and a behind-the-scenes tour of the call center at MSUFCU, the event continues Oct. 30 at The Henry Center at Michigan State University. The conference agenda is directly tied to feedback from Michigan credit unions seeking both frontline and management track sessions.

Sessions such as “100% Service in the Call Center, 100% of the Time,” “Hot Topics: Discussion Group for Frontline Staffers,” “Improving Communication Skills: Talk, Chat and More” and “Action & Reaction: Crisis Time in a Call Center” are all designed to elevate the member experience. The event concludes with an optional tour of the call center at LAFCU.

Registration is $399 per person and hotel rooms are being held at a negotiated rate until Sept. 29 at the Candlewood Suites, which is connected to The Henry Center.

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2018-09-07 00:00:00