The Blue Ox Chapter cordially invites you to attend their workshop, Service that Scales - Turning Every Call into a Growth Opportunity (Module 2: Contact Center). This virtual event is for all interested credit union employees- CEOs, Executives, Managers, and interested staff. Please forward this invitation to your team members as appropriate.

In a world where speed, convenience, and connection define the member experience, your contact center is more than a help desk—it's a powerful driver of loyalty and growth. This fast-paced, high-impact webinar is designed specifically for credit union contact center teams who want to level up their service strategy and unlock new value with every interaction.

Whether you’re managing the front lines or answering the next call, you’ll gain actionable strategies that turn everyday conversations into extraordinary member experiences—and fuel long-term credit union success.

What You’ll Learn:

• How to turn service excellence into your contact center’s competitive advantage
• Simple ways to connect personally—even when the clock is ticking
• How to identify growth opportunities during everyday member conversations
• Practical techniques for navigating difficult calls with confidence and care
• Why consistency is key—and how to create a culture of reliable, remarkable service
• Coaching tips to help your team stay energized, engaged, and member-focused
• Micro-moments that make a macro difference in member satisfaction and retention
• Key call center performance indicators (KPIs) that reflect both service quality and business growth—and how to use them to coach and lead

Who Should Attend:

• Contact Center Managers who want to lead with impact and elevate team performance
• Contact Center Representatives who care about service, success, and making a difference
• Anyone in the member experience ecosystem ready to turn conversations into connection—and connection into growth

Please include name of credit union, contact person name, phone and email, number of people attending with the check payment. This registration requires an email address for each attendee to receive the Zoom invitation.

For questions, please contact Russ Kotila at 586.242.9410, or email rkotila@awakonfcu.net. See the attached flyer for more details.