TruStage Cybersecurity Incident Updates
Read TruStage’s latest public statements and incident information.
Consumer Information and FAQs
Find answers to common questions and the latest consumer guidance from TruStage.
Claims Submission Page
Use TruStage’s online claims page to begin the submission process.
Partner Question Submission Page
Credit unions can share service-disruption questions or concerns directly with TruStage.
What TruStage Shared with League Leaders
During a July 22 briefing, TruStage told League leaders that it activated its incident response plan immediately after identifying the issue, proactively took systems offline and engaged external cybersecurity experts, regulators and law enforcement. TruStage said it is restoring systems and services carefully and methodically while it works to understand the full scope of the incident.
Because the investigation is ongoing, TruStage said it cannot yet provide details about potentially affected data. The organization identified understanding the facts, supporting credit unions and taking appropriate action as its key priorities.
Recommended Steps for Credit Unions
- Monitor TruStage’s official incident page for updates.
- Confirm that emails from TruStage are not being blocked by your organization’s email filters.
- Share TruStage’s consumer information and FAQs through your member communication channels as appropriate.
- Continue reporting relevant issues and concerns through TruStage’s partner question form.
Stay Alert for Fraud
Fraudsters may try to take advantage of heightened concern around the incident. Remind staff and members to verify unexpected messages, avoid unrecognized links and never share passwords or one-time security codes.
MCUL is sharing these resources for informational purposes. TruStage owns and maintains the linked incident information and service pages.
