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DTSTART:20250520T140000
RRULE:FREQ=DAILY;COUNT=1
CREATED:20260926T221955
DTSTAMP:20260926T221955
UID:MICHIGANCREDITUNIONLEAGUEE381
SEQUENCE:0
SUMMARY:Blue Ox Chapter Service that Scales - Turning Every Call into a Growth Opportunity (Module 2: Contact Center)
LOCATION:Zoom
DESCRIPTION:The Blue Ox Chapter cordially invites you to attend their workshop, Service that Scales - Turning Every Call into a Growth Opportunity (Module 2: Contact Center). This virtual event is for all interested credit union employees- CEOs, Executives, Managers, and interested staff. Please forward this invitation to your team members as appropriate.\n\nIn a world where speed, convenience, and connection define the member experience, your contact center is more than a help desk—it s a powerful driver of loyalty and growth. This fast-paced, high-impact webinar is designed specifically for credit union contact center teams who want to level up their service strategy and unlock new value with every interaction.\n\nWhether you’re managing the front lines or answering the next call, you’ll gain actionable strategies that turn everyday conversations into extraordinary member experiences—and fuel long-term credit union success.\n\nWhat You’ll Learn:\n\n	How to turn service excellence into your contact center’s competitive advantage\n	Simple ways to connect personally—even when the clock is ticking\n	How to identify growth opportunities during everyday member conversations\n	Practical techniques for navigating difficult calls with confidence and care\n	Why consistency is key—and how to create a culture of reliable, remarkable service\n	Coaching tips to help your team stay energized, engaged, and member-focused\n	Micro-moments that make a macro difference in member satisfaction and retention\n	Key call center performance indicators (KPIs) that reflect both service quality and business growth—and how to use them to coach and lead\n\nWho Should Attend:\n\n	Contact Center Managers who want to lead with impact and elevate team performance\n	Contact Center Representatives who care about service, success, and making a difference\n	Anyone in the member experience ecosystem ready to turn conversations into connection—and connection into growth\n\n	\n		\n			When:\n			Tuesday, May 20, 2025\n			 \n		\n		\n			Time:\n			2:00pm - 3:00pm\n		\n		\n			Cost:\n			$50 for Blue Ox Chapter members\n			$60 for non-Blue Ox Chapter members\n			 \n		\n		\n			Where: \n			Zoom\n			 \n		\n		\n			Facilitator: \n			Jeff Rendel\n			Certified Speaking Professional and President of Rising Above Enterprises\n			 \n		\n		\n			RSVP: \n			RSVP to Kayla Albrecht, kalbrecht@awakonfcu.net, by May 13th\n			 \n		\n		\n			Payment:\n			\n			Make checks payable to Blue Ox Chapter of Credit Unions\n\n			Awakon Credit Union\n\n			Attn: Kayla Albrecht\n			1496 West Main Street\n			Gaylord, MI 49735\n			\n		\n	\n\nPlease include name of credit union, contact person name, phone and email, number of people attending with the check payment. This registration requires an email address for each attendee to receive the Zoom invitation.\n\nFor questions, please contact Russ Kotila at 586.242.9410, or email rkotila@awakonfcu.net. See the attached flyer for more details.\n\n 
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