The Blue Ox Chapter of Credit Unions cordially invites you to attend - How to Handle Difficult Personalities. This in-person event is for all credit union professionals - CEOs, executives, managers, and interested staff. Please forward this invitation to your team members as appropriate.

Unresolved personality clashes and miscommunication aren't just workplace frustrations. They can affect productivity, member service, workplace culture, and your bottom line.

Join Tim Croll for an engaging and interactive session designed to help managers and staff effectively navigate difficult workplace and member interactions. Participants will learn a practical framework for recognizing and adapting to four distinct personality styles: Lions, Otters, Beavers, and Golden Retrievers. Through greater understanding of personality differences, attendees will gain tools to:

• Improve workplace communication
• Reduce conflict and misunderstandings
• Strengthen member relationships
• Increase team productivity and collaboration
• Create a more positive and effective workplace culture

Presenter: Tim Croll
Certified LEGO® Serious Play® Facilitator  

Date: October 28, 2026

Time: 9:00 a.m. – Noon

Location: Jay's Sporting Goods, Headwaters Room

1151 S. Otsego Ave., Gaylord, MI 49735

Cost:

Blue Ox Chapter Members: $100 per person
Other Chapters: $110 per person

Included:

Continental breakfast featuring pastries and coffee.

Registration Deadline: October 26, 2026

Please make checks payable to Blue Ox Chapter of Credit Unions.

Registration Contact:
Russ Kotila
Awakon Federal Credit Union
1201 Lears Road
Petoskey, MI 49770
Phone: 586.242.9410
Email: rkotila@awakonfcu.net