Financial Plus Credit Union Receives Innovator Award for Technology Implementation
Financial Plus Credit Union has been named the Future Branches Innovator Award recipient for Most Effective Technology Implementation, recognizing its successful deployment of MANTL’s omnichannel account opening platform.
The award highlights Financial Plus’ efforts to modernize member onboarding, streamline branch operations and support sustainable deposit growth. By replacing a fragmented, manual account opening process with a unified digital experience, the credit union enabled members to begin, pause and complete applications across online, mobile and in-branch channels while maintaining continuity and security.
“There is a lot of hype around account opening, and our vision at Financial Plus was to automate critical processes to give our best resource, our incredible team, back to our members,” said Ryan Carley, senior vice president of retail delivery at Financial Plus Credit Union. “Having spent nearly 30 years in the banking industry, I have not witnessed a partner deliver the connection and partnership that MANTL has; it’s made all the difference in our ability to modernize, scale growth, and give our members the best experience possible.”
Since implementing the platform, Financial Plus has reported measurable improvements across efficiency and growth, including a reduction in in-branch account opening time from 30 minutes to five minutes, a significant decrease in process steps and the automation of nearly all retail account openings. The credit union has also surpassed its 2025 deposit growth goal, opening more than 12,000 new member accounts and achieving 7% growth by mid-year.
“When we build our technology stack, we are looking for agile partners with like-minded visions for its services that will continue to move forward with us as we evolve,” said Jessica McNier, senior vice president and chief innovation officer at Financial Plus Credit Union. “We don’t even like to use the word ‘fintech’, because we choose partners that operate like an extension of our team. MANTL is a truly strategic partner to Financial Plus and helps us better serve our members, and our community.”
The digitization of branch workflows also allowed employees to spend more time strengthening member relationships rather than completing manual tasks. Financial Plus plans to expand its use of the platform to support business account openings.
“Financial Plus is a perfect example of how technology can supercharge teams. Their efficiency gains are extraordinary, but what inspires us most is how they’ve reinvested that time to elevate the human side of banking,” said Dan Milgrom, chief customer officer at MANTL. “By removing friction from account opening, they’ve empowered employees to build stronger relationships and deliver the kind of service that continues to set their credit union apart. We’re proud of this partnership, and excited to help Financial Plus continue to push the boundaries of innovation and member service.”
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