Contact Center Conference to Offer Tour, Demo, Networking and More

A tour of the Member Service Center at Consumers Credit Union will also include dinner, networking and a system demo during the MCUL & Affiliates 2019 Contact Center Conference, Oct. 29-30, at the Delta Hotel and Conference Center in Kalamazoo.

Those who attended the event last year rated the opportunity for networking and for behind-the-scenes tours of other credit union's call center operations to be of great value. Past attendees also requested the opportunity to meet solutions providers, which will be incorporated in a new vendor showcase being featured at the event.

Additional networking will be available during roundtable discussions, where attendees will delve into a variety of topics to share what's working and what's not. Participants can look forward to hearing from popular speakers including Don Arkell, as well as from gaining insights from outside the credit union industry during the closing session, "Innovation and Leadership at Domino's Pizza: Using Technology to Build Relationships," delivered by Tim McIntyre, executive vice president of communications at Domino's Pizza.