- Now is the time to register for CUNA's 2018 Change Management webinar on May 8 from 3–4:30 p.m. (ET). The session will help participants navigate change perceptions and teach members about shifting their financial outcomes. This session will focus on the instrumental process of counseling members through change. Registration is $219 for CUNA-affiliated credit unions.
- Best Practices for Member Complaints is the topic of the May 9 CUNA webinar being held from 12:30–1:30 p.m. (ET). This session will address how to accept “constructive” feedback from members and how to handle those situations when the member isn’t quite as happy as is hoped. The training will delve into the compliance impacts of member complaints and best practices to implement in a daily routine. CUNA-affiliated credit unions may register for just $219.