Improve Collecting Effectiveness at Collector's Training School in Troy

Credit union staffers can learn the difference between a collector and telemarketer and how to achieve collections excellence at the MCUL & Affiliates 2018 Collector's Training School.

Held in collaboration with the Collections Consortium on May 2 in Troy, attendees will learn why effective telephone collectors are skilled communicators and how to make listening skills a core value to elevating effectiveness and professionalism.

Participants will look at how to be a more successful collector, as well as basic telephone techniques, the importance of the first call, how to leave messages and more. The training school is just $169 per person which includes registration, continental breakfast, lunch and snacks.