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Michigan Credit Union League

Get to Dearborn this Week for Telephone Collection School

Last minute decision makers still have time to attend the MCUL & Affiliates 2017 Telephone Collections School, being held on Nov. 16 at the Dearborn Inn, a Marriott hotel.

Attendees will learn methods to increase credit union proceeds from deficiency balances, overdraft checking accounts, auto loans, mortgage loans and unsecured loans of all types. The one day session covers every aspect of the collection department and is ideal for new and seasoned collection professionals, as well as management personnel. Being facilitated by Steve Peterson, founder of Collection Training Consultants, attendees will gain insights into the fundamentals of telephone collecting and the art of negotiating skills. The Fair Debt Collection Practices Act will be covered, along with tips on skiptracing and how to use the internet in the collection process.

Registration is only $169 per person. To register, write to or call (800) 262-6285, ext. 225.

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2017-11-13 00:00:00