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  • September 13, 2024
    Fall Leadership Development Conference

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  • Speaker Proposals

Next Generation Contact Centers to Offer Strategic Thinking for the Future

Registration is now open for the MCUL Next Generation Contact Centers conference which will be held Oct. 29-30 at the DoubleTree, Bay City Riverfront.

The event is focused on supporting credit unions in operating world class member service centers and implementing best practices. The agenda is packed with information on member experience, metrics that matter, risk management with voice clones, implement voice bots, coaching and more.

Speakers including Don Arkell and David Wheatley are slated to speak and select vendors will be on hand to offer product insights and solutions. Additional information is available here.

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