Improve Collections, Stay Compliant and Evaluate Progress at November Collections School

Credit union staffers will delve into the best methods for successful collections at the MCUL & Affiliates Telephone Collections School, Nov. 13 in Novi.

The agenda will include skiptracing, negotiating skills, the Fair Debt Collection Practices Act, collection tips, handling bankruptcy and how to use the Internet in collections.

Well-known industry expert and popular collections speaker Steve Peterson returns to Michigan to facilitate the training that takes place at The Baronnette Renaissance Detroit-Novi Hotel, where rooms are being held until Oct. 30. Registration is $219 per person.