In Partnership with Credit Union National Association
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Michigan Credit Union League

Enjoy a Behind-the-Scenes Credit Union Tour During Contact Center Conference

MCUL is pleased to be offering a networking dinner at Consumers Credit Union during this year’s Contact Center Conference, where the CU has offered to provide a behind-the-scenes tour of their member service center to registered participants.

The event was launched last year as the Call Center Conference and tours of two Lansing-area credit union call centers proved very popular. This year the conference has been expanded to two days, with a vendor showcase added to the first-day agenda, and Consumers CU has offered to showcase their facility in Kalamazoo.

Top industry experts including Don Arkell, Rayleen Pirnie, Delilah Reynolds and Crystal Jonas are slated to present at the conference, joining the featured presenter, Tim McIntye who will deliver the session, “Innovation and Leadership at Domino’s Pizza: Using Technology to Build Relationships.”

The Contact Center Conference is Oct. 29-30 at the Delta Hotel by Marriott Kalamazoo Conference Center. One- and two-day registration options are available to choose from and include an agenda packed with sessions ideal for frontline and management staffers.

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2019-08-22 00:00:00