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Michigan Credit Union League

Two Credit Unions Named 'Best of the Best'

MemberXP, a credit union member experience measurement platform, has designated Marshall Community Credit Union (MCCU) and 4Front Credit Union as two of 2019’s “best of the best” credit unions.

The recognition is earned by consistently providing exceptional levels of service throughout the year. Less than one in five of the leading credit unions that utilize MemberXP’s service evaluation platform receive the award, which is independently granted by MemberXP based on specific criteria including member service and ease of use.

4Front received elevated ratings for the ease and convenience of its lending process. The institution also scored exceedingly high when survey recipients were asked how likely they were to recommend 4Front to others.

“Obtaining financing can be an overwhelming experience filled with uncertainty and stress,” said 4Front CEO David Leusink. “At 4Front, we take great pride in simplifying the process so our members can focus on the exhilaration of driving their new car or the delight of walking into their dream home. We are committed to providing a borrowing experience that is as outstanding as the loan itself.”

MemberXP serves approximately 100 of North America’s high-performing, member-focused credit unions and allows credit union members to provide immediate feedback on the services they receive. MemberXP uses independently administered surveys to gauge the overall member experience across multiple channels and service opportunities such as getting a loan or opening a new account.

"MemberXP gives us a platform for listening to members, answering questions, and improving the overall member experience,” said MCCU CEO Heather Luciani. “We are delighted that our member experience is one of the best among high-performing credit unions. We thank our team for providing an extraordinary experience. We look forward to continuing to improve and to exceed the expectations of each member we assist.”

“MCCU’s top scores indicate a real commitment to doing what is right for members,” said Constance Anderson, founder of MemberXP.

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2019-04-25 00:00:00