In Partnership with Credit Union National Association
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Michigan Credit Union League

Call Center Conference: Frontline Staff and Trainers Welcome

The new MCUL & Affiliates Call Center Conference delivers exactly what credit unions say they are looking for. The event kicks off the evening of Oct. 29 with dinner, networking and a behind-the-scenes tour of the call center at MSUFCU. It continues Oct. 30 at the Henry Center at Michigan State University for a day of frontline and management track sessions, concluding with an optional tour of the call center at LAFCU.

Attendees will enjoy the keynote presentation "Best Practices from Credit Union Call Centers Across the Country" delivered by Don Arkell, a well-respected industry consultant. Arkell will also speak on two of the frontline topics, "100% Service in the Call Center, 100% of the Time" and "Hot Topics: Discussion Group for Frontline Staffers." The other frontline staff topics, "Improving Communication Skills: Talk, Chat and More" and "Action & Reaction: Crisis Time in a Call Center" will be presented respectively by Janie Warner, a seasoned credit union executive, and Kerri Smith, an award-winning business development professional.

Dozens of attendees have already secured their seats and those interested in participating are encouraged to act soon. Registration is $399 per person and hotel rooms are being held at a negotiated rate until Sept. 29 at the Candlewood Suites, which is connected to the Henry Center.

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2018-08-16 00:00:00