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Michigan Credit Union League

Marshall Community Credit Union Named One of MemberXP's 2018 Best of the Best

MemberXP, a credit union member experience measurement platform, has recognized Marshall Community Credit Union as one of 2018’s Best of the Best.

This designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. Fewer than one in five of the high-performing credit unions using MemberXP receive the award, which is independently granted by MemberXP based on specific criteria including member service and ease of use.

MemberXP allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences, such as getting a loan or opening a new account.

“MemberXP gives us a platform for listening to members, answering questions and improving the overall member experience,” said Heather Luciani, CEO of Marshall Community Credit Union. “We are delighted that our member experience is one of the best among high-performing credit unions. We thank our team for providing an extraordinary experience. We look forward to continuing to improve and to exceed the expectations of each member we assist.”

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2018-02-02 00:00:00