The Metro West Chapter of Credit Unions cordially invites you and your team members to Frontline Excellence in Action. This in-person event is for all interested credit union frontline staff. Please forward this invitation to your team members as appropriate. We look forward to seeing you there!

Join us for an engaging session aimed at empowering frontline team members in their roles and unleashing the ripple effect it can create at your credit union. Discover how empowerment influences service delivery, enhances branch recognition, and fosters long-term organizational improvements. Renowned expert Stacie Vandenberghe will lead the discussion, offering insights, motivation, and practical tools to help participants realize their full potential. This session will delve into key areas including service excellence, technology integration, professional development, conflict resolution, and stress management/self-care. With over two decades of experience in collaborating with credit unions to drive growth and excellence, Stacie Vandenberghe is uniquely positioned to guide participants toward success. Don't miss this opportunity to elevate your frontline team's capabilities and foster a culture of empowerment and growth within your organization.