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Michigan Credit Union League

Telephone (& Technology) Collections School

November 5, 2015 | At the Historic Dearborn Inn, A Marriott Hotel

(Easy Access from I-94, M-39 and US-12)
Walking Distance from The Henry Ford and IMAX Theater


Improve Collections
  • The Eight Steps of a Professional Collection Call
    Learn what to say and what to listen for to discover the real reason that debtors are not paying. This opening session will share what the pros know to work with members to find solutions that lead to a win/win, and cover the importance of closing a call and keeping files updated.
  • Skip Tracing Loves Preparation
    Learn the tools of the trade that professional tracers use to locate people and assets when all others have failed. Attendees will discover:

        -The Three Types of Tracers
        -The Three Types of Skips
        -The Three Types of Tracing, and
        -The Magic Three and Human Nature

    The session will also cover:

        -The value of new data tools for the tracer!
        -Basic needs information and where to get it!
        -Power questions to get information from anyone!

    Learn how to merge the tried and true methods of old school skip-tracing with today's new-age technology to transform collectors to the next level in the evolution of the tracer.

Featuring Alex Price
An Author and Skiptracing Guru!



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