In Partnership with Credit Union National Association
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Michigan Credit Union League

Become an Admired Leader by Those You Work For, Work With and Work to Inspire!

September 28, 2016 |
Downtown Market Grand Rapids

(Pre-Event Activity the Evening of September 27)


Transformational Leadership:
Morphing Into a Mentor | Mark Arnold

One of Three "Idea Exchange" Sessions

“Everything rises and falls on leadership,” writes author John Maxwell. The challenge for many credit unions, however, is that too many supervisors are managers and not leaders.

Whether it is a teller supervisor, branch manager, vice president or even “chief,” all organizations need not just managers, but leaders/mentors. As a credit union executive, Mark gives practical ideas on how to transform yourself from a business manager into a leader and mentor.

This session covers:

  • The difference between managers and leaders/mentors;
  • Staff development techniques;
  • Cultivating your staff’s strengths;
  • Mentoring tips and tactics; and
  • Creating a mentoring culture.

Planned activities include:

  • Idea sharing;
  • Real life scenarios;
  • Q & A;
  • Worksheets;
  • Interactive exercises;
  • Group Discussions; and
  • Handouts.
Read the Blog: "Rise With Leadership by Lowering Leadership"

Leadership is influence! Learn why leadership is important at all levels of your organization, including mid-level staffers and even future stars who may not have the word “manager” or “supervisor” in their title. Read this blog by speaker Mark Arnold.

About Mark Arnold

Mark is an an acclaimed speaker and expert in branding, training and strategic marketing for businesses, credit unions and banks. He helps businesses achieve their goals with insight and energized training. He speaks regularly to audiences around the country on many topics including branding, marketing, strategy, leadership, personal growth and generational issues. His audiences are diverse in skills and are in positions of management, staff, executive leadership and boards of directors.

He is the author of “Think Huge: How To Elevate Your Life and Your Business”,“My Best Service Ever” and “Marketing Across the Generations: Gen. X”.

He serves as president of On the Mark Strategies, a consulting firm specializing in branding and strategic planning. Not a mere consultant, Mark partners with credit unions and organizations to help achieve their desired strategic goals. He has worked with financial institutions ranging in size from $32 million to $1.8 billion. Prior to founding On the Mark Strategies, Mark served as senior vice president for a multi-million dollar financial institution in Dallas. He oversaw and planned strategies for multiple departments, including marketing, business development, human resources, training and customer investments.

Mark has won numerous national communication and marketing awards, including CUNA’s national Marketing Professional of the Year and the Texas Credit Union League’s Marketer of the Year. He holds a bachelor’s of journalism degree from the University of Texas at Austin and is an instructor at the Southwest CUNA Management School.

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