Friday Five Quarterly Series: Organizational Culture and Human Resource Issues
- Episode 32: April 28, 2021
Patty Corkery, Michigan Credit Union League & Affiliates
- Episode 31: March 26, 2021
Harvey Hosking, President/CEO, PFCU
Heather Spitzley, SVP of HR and Training, PFCU
Tori Thelen, Culture & Development Manager, PFCU
Harvey has been serving the credit union since 1989. He began leading the credit union, which has grown to 690 million dollar in assets, with 52,000 members and 174 employees, as President/CEO in 2013. Prior to joining PFCU, Harvey worked for a small community bank and held various positions, including Teller, Branch Manager, Loan/Member Service Manager and EVP.
Heather leads the credit union’s HR team and has served the credit union community for more than 17 years, joining PFCU in 2015. Tori started at PFCU as a teller more than six years ago and has since worked in Loans, Management Development and HR positions.
- Episode 30: March 19, 2021
Jennifer Dickey, VP of Talent and Culture Cornerstone Community Financial Credit Union
Jennifer Bleau, VP of Marketing, Cornerstone Community Financial Credit Union
Jennifer Dickey has worked in the service and financial services industry for more than two decades. At Cornerstone Community, a $335 million asset credit union with nearly 25,000 members, she is responsible for leading all facets of Human Resources for its 75 employees, including aligning corporate culture and talent capabilities to support strategic priorities.
Jennifer Bleau brings more than 14 years of financial services experience to the credit union. She joined the executive team at Cornerstone in 2019 and has been with the team for nearly seven years. Under her leadership, the Marketing department has launched several successful initiatives, such as fundraising for pediatric cancer patients at Children’s Hospital of Michigan, a completely new branding redesign and internal staff retention and improvement programs that resulted in consecutive Cool Places to Work/Top Workplaces wins.
- Episode 29: March 12, 2021
Kris Lewis, CEO, Allegan Credit Union
Jennifer West, VP of Operations, Allegan Credit Union
Kris became CEO of Allegan, a $62 million asset credit union with nearly 9,000 members, in 2015 after working in various positions with Kellogg Community Credit Union and Consumers Credit Union, including Senior Lending Manager. During his time at Allegan, he has grown assets by 18.5% and has seen continual member and loan growth. Kris is also very involved with MCUL’s PAC programs and serves on boards for CU Answers and MiCUSO.
Jennifer has been with Allegan since 2004, originally as a Teller before working her way up to VP of Operations. In her role, she oversees strategic operations of three branch locations and the call center, operations and human resource departments.
- Episode 28: March 5, 2021
Terry O'Rourke, President/CEO, United Federal Credit Union
Kimetha Firpo, SVP of Human Resources, United Federal Credit Union
United Federal Credit Union, named Terry CEO in 2016. Prior to that, he served as the CFO for Lake Michigan Credit Union and brought with him more than 15 years of financial service industry and corporate management experience. Presently, he also serves on the Board of Directors for Cornerstone Alliance (Southwest Michigan’s Economic Development Agency) and Boys and Girls Club of Benton Harbor, and previously served on the Board of Directors for Harbor Habitat for Humanity.
Kimetha joined UFCU in 2019 after spending time as the SVP of Organizational Development and an HR Business Partner at MB Financial, supporting several key business lines for the $20-billion asset bank. She brought with her more than a decade of HR team leadership experience.
- Episode 27: February 26, 2021
Amanda Craig, Chief Experience Officer, Honor Credit Union
Katie Berry, Chief People Officer, Honor Credit Union
Amanda has been with Honor, a one-billion asset credit union with nearly 90,000 members, since 2008, when she started as a Branch Manager. In that time, she has overseen the Compliance/Audit/Risk, Card Operations, Collections, Operations, IT, Facilities, Marketing and Member Experience operations. Amanda also serves as District 1 alternate director for MCUL, board member for Summit Financial Wellness and Worldpay Financial Institution Advisory Council.
Before being named CPO last year, Katie held multiple positions at Honor since 2009, including Benefits Specialist and various responsibilities in Training, Recruiting, Human Resources. As the CPO, she leads the Human Resources, Organizational Development, Talent Acquisition and Culture teams.
- Episode 26: February 19, 2021
Ann Marie Nelson, President/CEO, Adventure Credit Union
Amanda Garabedian, COO, Adventure Credit Union
Ann Marie has been with the credit union, which has nearly $400 million in assets and 30,000 members, since April 2019, with more than 35 years total in the credit union industry. She began her career as a teller for Lansing Community Credit Union and has since served as a COO, SCP of Branch Operations and SVP of Human Resources.
Amanda has been with the credit union since May 2019 and has more than 15 years in the credit union industry. Prior to coming on board with Adventure, she spent the previous four years at CUProdigy as the AVP of Conversion Services.
- Episode 25: February 12, 2021
Donna Siejutt, Chief Human Resource & Marketing Officer, Community Choice Credit Union
Cheryl Duncan, AVP of Human Resources, Community Choice Credit Union
Lindsey Lightbody, Training Manager, Community Choice Credit Union
With more than 25 years of experience, Donna leads the HR operations of Community Choice, a credit union with more than $1 billion in assets, over 105,000 members and 300 employees . Her focus is retaining talent through supporting autonomy and building team member knowledge.
Cheryl brings three decades of industry service to the table, from five different credit unions. She also serves as a Board Member of the Macomb Foster Closet and a regular volunteer for MCREST, Macomb Warming Center and Kensington Kids. Lindsey, a credit union professional of 12 years, has held a variety of roles within Community Choice, including performance management and sales and service roles.
- Episode 24: February 5, 2021
Allan McMorris, President & CEO, Vibe Michigan Credit Union
Alison Klott,VP of Human Resources, Vibe Credit Union
During nearly four decades as CEO of Vibe (previously Oakland County Credit Union), Allan has driven the credit union to more than $1 billion in assets, garnering a reputation along the way as a passionate and caring leader and dedicated credit union advocate. He has also served as Chairman of MCUL, CUNA, NCUF and CO-OP Financial Services.
Allan and Alison have worked together for 32 years. She started as Oakland County’s Accounting Supervisor before becoming EVP of the credit union. As Vibe’s VP of Human Resources and Training, she oversees 240 employees across 16 branches.
- Episode 23: January 29, 2021
Tiffany Ford, President & CEO, University of Michigan Credit Union
Candy Keene,VP of Talent Development and HR, University of Michigan Credit Union
Tiffany has been with UMCU since 2011, and under her leadership, the credit union has grown to $1.1 billion in assets and more than 104,000 members. During her tenure, UMCU has also received many awards, including Detroit Free Press Top Workplace and Best & Brightest Companies to Work For. And in 2017, Tiffany was the recipient of the MCUL Professional of the Year Award.
Candy has been with UMCU since 1995 and has served in various positions, touching the Accounting, Lending and Contact Center departments before transitioning to the Talent team.
- Episode 22: January 22, 2021
Vickie Schmitzer, CEO, Frankenmuth Credit Union
Vickie became CEO of Frankenmuth Credit Union in 2003, previously serving as the Vice President since 1979. During this time, she has seen Frankenmuth Credit Union grow from three employees to well over 300, with assets nearing $1 billion. In 2020, Forbes named Frankenmuth the Best Michigan Credit Union.
Vickie is currently the Chairperson and Board Member of Frankenmuth Chamber of Commerce, Executive Committee Member of the Mid-Michigan Chapter of Credit Unions, and a board member for CU Answers, Neighborhood Mortgage Solutions, Strategic Income Solutions and the World Council of Credit Unions.
- Episode 21: January 15, 2021
Jeff Benson, President/CEO, CASE Credit Union
Kevin Badge, VP of Human Resources, CASE Credit Union
Jeff has been leading the credit union since 2010 and, along with Kevin’s work within HR, has always aimed to help every member achieve the financial success they not only deserve, but may otherwise not have been given elsewhere.
Jeff’s vision for CASE Credit Union has always been to help every member and future member achieve the financial success that they aspire to by offering innovative products and services to individuals who may otherwise not have been given the opportunity at another financial institution.
Special Guest Episode
- Episode 20: January 8, 2021
Rodney Hood, Chairman, NCUA
President Donald J. Trump nominated Rodney E. Hood for the NCUA Board on January 19, 2019. The U.S. Senate confirmed him on March 14, 2019; he took the oath of office on April 8, 2019; and he was designated as the eleventh NCUA Chairman by President Trump.
As NCUA Board Chairman, Mr. Hood also serves as a voting member of the Financial Stability Oversight Council. He also represents the NCUA on the Federal Financial Institutions Examination Council and the Financial and Banking Information Infrastructure Committee.
Mr. Hood’s professional awards include being named one of the “40 Young Leaders Under the Age of 40” by the Triangle Business Journal in Raleigh, North Carolina. He is also the first recipient of the “Dream Award,” an award given by the Wells Fargo Housing Foundation to honor individuals who have exhibited an outstanding commitment to affordable housing.
A native of Charlotte, North Carolina, Mr. Hood holds a bachelor’s degree in business, communications, and political science from the University of North Carolina at Chapel Hill.