Frontline Staff Can Learn Important Skill of Remembering Names and Faces

The television program "Cheers" went into sitcom history by portraying a friendly tavern where "everybody knows your name" and where one regular patron was always greeted by his first name every time he entered the establishment. But remembering names and faces and having the skill to greet people by name seems to be a "talent" in the real world, yet not one which most people possess.

During two half-day Memory Magic workshops offered by MCUL & Affiliates on Oct. 22, attendees will learn tips and tricks for remembering names and gain the confidence to greet members who are "regulars" with a personal welcome. Facilitated by author Paul Mellor, attendees will learn techniques for remembering policies and procedures, keeping track of to-do lists and follow-ups, memorizing numbers and recalling details in an emergency situation.

The training will be at Michigan First CU in Lathrup Village and is affordably priced at just $99 per person. A morning and afternoon session are scheduled, allowing credit unions to send multiple staffers. For complete details and registration information, click here.

Submissions to Monitor should follow the submission guidelines and may be emailed. Shawn Glinis is the editor of Monitor and can be reached at 800-262-6285, ext. 449. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. MCUL reserves the right to edit submissions for clarity and space.
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