CFPB Issues Information Regarding Overdraft Programs

On June 11, the Consumer Financial Protection Bureau (CFPB) issued two press releases related to overdraft programs. The first press release includes the CFPB’s report on bank and credit union overdraft practices that raise concerns regarding whether the overdraft costs on consumer checking accounts can be anticipated and avoided. According to the CFPB, the report is intended to provide the factual basis to develop more uniform treatment of the issues identified across financial institutions. The report is based on data from large banks supervised by the CFPB and supplemented with information from the CFPB’s request issued to the public in February of last year. The report can be found here

The second press release was CFPB Director Richard Cordray’s prepared remarks. Cordray stated that there are three major takeaways in the published report which may foreshadow some potential revisions to regulation in this area. The first takeaway was that the data indicated that opting in to overdraft coverage of ATM and debit card transactions makes consumers more vulnerable to increased costs and involuntary account closures. The second takeaway that Cordray identified was that financial institutions have very different policies, procedures and practices that can be difficult for consumers to understand and affect how often they will incur overdraft fees. The last takeaway was how widely the outcomes for consumers vary across financial institutions related to their overdraft charges.

Although Cordray did indicate in his release that nothing in the report implied that banks and credit unions should be precluded from offering overdraft coverage, the industry should likely anticipate proposed changes to regulations impacting overdraft programs.

CFPBís Issues Resources for Mortgage Rules

On June 7, the CFPB posted two additional small entity compliance guides for the Loan Originator Rule and the Real Estate Settlement Procedures Act (RESPA) and Truth in Lending Act (TILA) Mortgage Servicing Final Rules. On the CFPB’s website, you can now find small entity compliance guides for all of the new mortgage rules originally issued by the CFPB in January.

Last week the CFPB also released updated exam procedures for the TILA and the Equal Credit Opportunity Act (ECOA) mortgage rules.  The updated TILA exam procedures incorporate the requirements for escrow accounts and loan originator compensation and qualification.  The updated ECOA exam procedures incorporate the requirements of the Regulation B final rule on appraisals.
In addition to the above exam procedures, in their press release the CFPB indicated that “within the next several months, the CFPB will publish its first round of exam procedures for the Ability-to-Repay and mortgage servicing rules.“  The CFPB Director Richard Cordray believes that “by releasing details of what our examiners will be looking for well in advance of the effective date of most of the rules, we are giving the industry more time to adjust.”


Revisions Made to Final Rule on Garnishment of Accounts Containing Federal Benefit Payments

On May 29, the Treasury Department, Social Security Administration, Department of Veterans Affairs, Railroad Retirement Board and the Office of Personnel Management issued a final rule on the garnishment of accounts containing federal benefit payments. One of the significant revisions that may impact credit unions is related to the definition of “garnishment order” which has been revised to include a levy issued by a state, state agency, or municipality.

There was an example in the preamble to the final rule that addresses the account review process as it pertains to the structure of credit union accounts (member number with additional suffixes for savings, checking, money management accounts, etc.). The preamble indicates that the account review only applies to the “sub account (and not the “master account”) that is subject to the account review and look back.” Therefore, if your member receives federal benefit payments to their checking account suffix, that is the only suffix that would require the account review.

Other revisions include an exception to the prohibition against charging or collecting a garnishment fee after the date of account review, if funds other than benefit payments are deposited to the account at any time within 5 business days following the date of the account review. 

The MCUL has prepared FAQs on this topic that can be found here.

The final rule will be effective on June 28, 2013 and can be found here.


CU Solutions Groupís Partnership with SaveUp Highlighted at Clinton Global Initiative: Helping Ameri

CU Solutions Group’s® partner SaveUp© has been chosen to be a commitment maker at this year’s prestigious Clinton Global Initiative America (CGI America) meeting. Established in June 2011 by President Bill Clinton, CGI America is an annual event focused on finding solutions that promote economic recovery in the United States.

The goal of SaveUp’s Commitment to Action is to reach 250,000 more Americans and help them create $5 billion in asset growth by December 2014. Currently, SaveUp’s users have deposited $486 million into savings and paid down $320 million in debt since 2012. SaveUp uses game mechanics, financial education and real prizes to motivate people to make positive financial choices.

CU Solutions Group and SaveUp plan to work together to build new partnerships with credit unions to help more Americans and successfully achieve the commitment’s goals. SaveUp helps drive increased member engagement and deepens wallet share for credit union partners.

“CU Solutions Group and SaveUp have a shared mission of helping credit unions serve the American community,” states CU Solutions Group President and CEO David Adams. “We are excited to be a partner in SaveUp’s commitment and to help reach out to credit unions to encourage their participation as well.”

CGI America brings together leaders from the business, foundation, NGO, and government sectors to develop solutions that increase employment, advance access to education and skills development, strengthen energy security and promote an environment for business growth and innovation.

“CGI America is truly a unique opportunity for us to help Americans achieve their financial goals in a fun new way. We pride ourselves on offering credit unions and their members, especially Gen X and Gen Y, an innovative solution to help them save money and pay down debt,” explains SaveUp CEO Priya Haji. “With SaveUp, credit unions can not only help their members achieve their financial goals and increase their financial knowledge, but also strengthen member interactions and help cross-sell more products.

Credit unions can join the Commitment to Action and help SaveUp achieve its goals by building mutually beneficial partnerships to encourage and reward their members for building positive financial habits.

CU Solutions Group and the member engagement program SaveUp first joined forces in October 2012 to help credit unions build stronger member relationships and generate new leads for products. With a gamification approach, SaveUp is also helping credit union members achieve their financial goals while having fun.    

Garnishment Rules Finalized With June 28 Effective Date: Audio Session Taking Place July 2; 60 Day A

The ruling on the garnishment of accounts containing federal benefit payments was recently finalized by the Treasury Department, Department of Veteran's Affairs, Social Security Administration, Railroad Retirement Board and the Office of Personnel Management with an effective date of June 28.

MCUL & Affiliates will offer an audio session on July 2 titled, “Responding to Subpoenas, Garnishments & Levies,” which will take place from 11 a.m.- noon (ET) to cover the recent changes. The session is hosted in cooperation with the Illinois Credit Union League.
An interim rule which established procedures that financial institutions have had to follow when they receive a garnishment order for an account holder has been in effect since May 1, 2011, but the final rule makes several revisions to the interim rule, including the definition of “garnishment order” which has been revised to include orders or levies issued by a State or State agency or municipality. 
Responding to Subpoenas, Garnishments & Levies was originally scheduled as an audio session to be offered in September, but due to the final rule and effective date, the session has been moved to July 2. Credit unions are reminded that the audio event includes a 60-day complimentary archive, which is ideal for those who are busy the date and time of the webinar. To register or learn more, click here

Awards Season Is Here- Learn How to Tell Your Credit Unionís Story and win at June 27 Webinar

On June 27 at 2 p.m., MCUL & Affiliates will host a webinar entitled “Industry Awards: Why they Matter and What it Takes to Win.” This free session is open to anyone in the Michigan credit union community and will focus on the importance of using these award opportunities as a tool to share your credit union’s good works.

The webinar will focus primarily on the Dora Maxwell, Louise Herring, and Alphonse Desjardins Awards, as the submission period for those awards has just opened. If you’ve thought about entering but never taken the step, or if you’ve entered in the past and can’t figure out why you haven’t won, we have the answer for you.

Entering these awards, as well as the MCUL/MCUF awards, does not need to be a difficult or a complicated process. Attend the webinar and hear directly from past judges and winners as to what makes a strong entry, and what you can be doing throughout the year to document your credit union’s efforts. CRI/Awards Committee co-chair Hank Hubbard, CEO of Communicating Arts Credit Union, will be one of the webinar facilitators.

“Sometimes we confuse telling the CU story with bragging,” said Hubbard. “But demonstrating our impact with real numbers and stories is the most powerful way to leverage our good deeds.”

We know how much Michigan credit unions do to help their members and their communities, we know you know it, but now we need the rest of the world to know it too. Awards aren’t just about blowing your own horn- they’re about showing the credit union difference in action.

To register for the webinar, contact Kathryn Hall at or 800-262-6285 ext. 470

To learn more about the awards and access a link to the entry forms, click here

Credit unions of all asset sizes are eligible to submit entries for the different awards. Entries must be received by August 2 and should cover activities that took place between roughly June 2012 and June 2013. Credit unions may submit entries for more than one award. For a chart explaining the differences between the awards, click here

Remember Names and Faces, Numbers, To Do Lists and Much More: Memory Magic Coming This Fall

After appearing at the 2012 Annual Convention and Exposition, Michigan credit unions were clamoring for more…more of Paul Mellor and his famous Memory Magic tips and suggestions, ideal for anyone who works with people or numbers, or who has ever forgotten anything! Mellor is now scheduled to do two, 1/2-day workshops geared towards credit union frontline staffers, member service representatives, mid-management personnel and executives, on Tuesday, Oct. 22 in Lathrup Village.

So few people have learned how to train their brain for remembering information, but it can be done. An individual who can easily and confidently remember information gets noticed. Whether it is remembering policies and procedures, names and faces or information for a presentation, those who can do so without notes is more powerful, productive and persuasive. The half-day programs rid poor memories of forgotten names, to do lists and so much more. Attendees will learn how to make their memory better than imagined and discover that memory deficiencies are really all "just in the head"!

The workshops will be hosted at Michigan First credit union, with 8:30 Noon and 1 to 4:30 p.m. time options, making it convenient for credit unions in the area to send staff to both the morning and afternoon sessions. Registration is just $99 per person. Early registration is suggested, since space is limited. For more information and to register, click here.

Representative Accounts Webinar an Ideal Refresher for Staff Training

Attorney Charles Holzman will be on hand June 20 to discuss Representative Accounts during a 1-hour webinar beginning at 1 p.m. (ET). The review will cover items relevant to representative accounts including trust accounts, representative payee accounts, conservators, personal representative and other court designated representatives. Holzman will cover documentation requirements and special liability issues arising out of the maintenance of such accounts.

The webinar is discounted to $129 per Internet connection and qualifies for the League's offer to buy three compliance webinars and receive half off a fourth compliance webinar. The webinar includes a complimentary archive, which may be downloaded, saved and shared, to train multiple staffers, in multiple locations, as frequently as needed. To learn more or to register, click here.


Taking the Helm! Board Leadership During Extreme Change to be Keynote Topic at Fall Leadership Devel

As credit union directors continue to be challenged by changes in the financial marketplace, it is imperative that they are positioned to lead effectively. At the MCUL & Affiliates 2013 Fall Leadership Development Conference, industry expert Jack Wolf returns by popular request to help prepare board members and executives to be most successful.

Wolf will kick off the Sept. 13-15 event with the keynote address, "Taking the Helm! Board Leadership During Extreme Change" where he will offer tools for increasing outside of the box thinking, creating consensus with other board members and improving strategic processes. Wolf continues with a two-part breakout session on "Clear Communication: The Key to Credit Union Success" where he explains how clear and concise communication can be achieved and how to align directors to present a unified message.

The event is being hosted at the Grand Traverse Resort & Spa near Traverse City and will offer plenty of enjoyable networking opportunities for participants and their guests. Additional information will be mailed to credit union CEOs in June for distribution to their directors to review and online registration and details will be available soon. 

Electronic Marketing Webinar Looks at Trends, Provides Implementation Tactics

Award winning credit union marketing executive Mark Arnold is scheduled to lead an upcoming MCUL & Affiliates webinar on Excelling With E-Commerce that will explore successful strategies to electronic marketing. Arnold knows first-hand that as marketing and technology fields merge, credit union marketing executives must have a firm grasp on the latest technologies and how to best use them to reach their members.

During the session on June 18, topics such as mobile banking, live chat, text alerts, social networking, viral marketing, mobile wallets and geo-location services will be explored to determine if they are emerging technology marketing trends or just the latest fads that will fade away. In addition, participants will leave with best practices and implementation tactics.

The webinar takes place from 1-2 p.m. (ET) and is priced at $169 per Internet connection, with a $129 audio only option. The webinar includes a complimentary archive with 24/7 access. To learn more or to register, click here

League News and Events

...The Real Estate Settlement Procedures Act (RESPA) will be the topic of a June 19 audio session delivered in cooperation with the Illinois Credit Union League from 11 a.m.-Noon (ET). Although still in the proposal stage, the session will explore the huge undertaking of combining of the RESPA Good Faith Estimate, the Advance Truth in Lending Disclosure and the HUD Settlement Statement, with a new Final Truth in Lending Disclosure that will require changes to loan forms, data processing systems and procedures. In addition, other contemplated changes include responding to consumer inquiries regarding servicing and escrow accounts, new tolerance levels for estimates, changes in the definition of a business day, and so much more. The session will begin to familiarize credit unions with the areas where changes are likely to occur so that the planning process can begin. The audio session is priced at $129 per connection. For additional details or to register, click here

...On June 27 the Illinois Credit Union League will offer an audio session from 11 a.m.-Noon (ET) on Handling Suspect International ACH Transactions (IATs). The IAT application was introduced into the ACH Network in September 2009. According to NACHA, approximately 30 million IAT transactions were processed in 2012 and even more are expected in the future. This session provides an overview of the rules surrounding IAT and highlights responsibilities in the processing of IAT entries, including OFAC compliance obligations. Registration is $129 per connection. More information and online registration is available here

CUBE TV Update

CUNU:  For the week of June 17, CUBE TV’s Mona Shand has an update on the “Don’t Tax My Credit Union” campaign. Hear how credit unions are answering the call and what you can do to get your members involved. Also, learn what the CFPB has to say about overdraft policies, and find out what your credit union does to carve out a slice of cyberspace.

CU Compliance Connection: Shawn Wolbert covers changing to the Truth in Lending Act and credit card ability to repay requirements. 

Special Reports: 2013 AC&E Recap- The 2013 MCUL & Affiliates Annual Convention & Exposition brought more than 1000 credit union professionals, volunteers, exhibitors and guests together in Detroit to network, learn and engage. This short video recaps the highlights and happenings of the AC&E. 

Product Showcase: MCUL & Affiliates provides a complete range of services and solutions to help credit unions grow, serve, and remain strong. 

Michigan Priority Report: In his monthly message for June, MCUL & Affiliates CEO David Adams gives an update on the campaign to preserve the credit union tax status and shares first quarter Michigan credit union performance results. Hear more about the accomplishments of CU Solutions Group and the priorities that lie ahead for MCUL & Affiliates in the second half of the year.

CUBE TV is the MCUL's online video portal, with regular updates of topics and information for CUs.  

Credit Unions In The News

Each week, MCUL Public Affairs adds new links to the Press Room area of its website featuring credit union media coverage in a variety of formats statewide and nationally. If your credit union has been featured in the media, let us know. Email a link to

Dearborn Press & Guide: Credit Union Employee Receives Award First Community FCU to Merge with E&A CU 

The latest articles are kept in the Press Room , but other clips are still available in the archive. 

In Brief...

Tinker FCU vault after the tornado 

…On May 20, a class F4 tornado ripped through the Oklahoma town of Moore, killing 24 and obliterating some 12,000 homes and businesses along its deadly 17-mile swath. Tinker FCU lay directly in the tornado’s path. As sirens wailed and the storm approached, Tinker employees took refuge in the credit union’s vault. After the storm passed, employees were unable to free themselves because a wrecked car blocked their exit from the vault. Later freed by first responders, workers emerged to find their entire credit union flattened, except for the vault that saved their lives. After hearing of the credit union’s destruction, Lake Michigan CU Director of Business Development and Community Relations, Vickie Smith (retired), felt compelled to act. She approached CEO Sandy Jelinski about organizing a relief campaign for the credit union’s employees. A fundraising campaign was rapidly put into place at all LMCU branch and corporate locations, asking members and employees to contribute to relief efforts. Over the course of just three days, $2,700 was raised to aid Tinker’s employees. LMCU Corporate contributed another $500, and a check for $3,200 was sent to TFCU. The funds will be used to assist Tinker employees needing financial assistance in the aftermath of this storm. Vickie Smith contacted Tinker Federal Credit Union’s Susan Rogers (Human Resources) and Kacie Mach (Business Development/Community Relations) to inform them of LMCU’s efforts. In an email to LMCU employees, Ms. Smith reported, “They (Rogers and Mach) were overwhelmed with our support of their Moore branch employees. The devastation was unbelievable. They are doing everything possible to assist many staff members who lost homes and possessions. One employee lost a family member in the storm. They expressed such heartfelt appreciation, and were really taken aback by the outpouring of concern from LMCU. They asked that I let everyone at LMCU know how very much they appreciated everyone’s thoughts, prayers and financial assistance.” LMCU Community Relations Director, Matt Cook, who recently succeeded Vickie Smith after her retirement said, “LMCU is committed to being an integral part of the communities we serve. We also feel it’s important to give our staff and members the opportunity to contribute to areas of need, even beyond our community.  When a natural disaster or other horrific event occurs, we try to target a specific area of need, and connect with a link in the community affected. That way, we can ensure the money donated will be used efficiently and effectively. “Our members have given us the ability to be successful. It is through efforts like these that we are in a position to give back on behalf of our members.  It’s amazing to see the impact that these efforts produce.  Someone’s contribution at one of our local branches can have a far reaching impact in some other area of the country that really needs it.”


... Genisys CU was a recent sponsor for the Arthritis Foundation Walk at the Detroit Zoo. Genisys donated $2,500 from their employee casual fund toward the cause.“On behalf of the 46 million adults and 300,000 children who live with arthritis, the nation’s leading cause of disability, thank you for supporting the Arthritis Foundation in its mission to provide leadership in the prevention, control and cure of arthritis,” said Laurie Rupp, Arthritis Foundation Community Development Manager.Money collected from the event is used to fund arthritis research projects, create and maintain “life improvement” land and water-based exercise programs and sponsor a week-long residential summer camp called “Camp Dakota” for Michigan children who live with arthritis and related diseases.“Genisys is proud to not only sponsor a cause that affects so many people, but to take their motto, ‘let’s move together,’ literally by having volunteers participate in the Arthritis Walk,” said Jackie Buchanan, President/CEO.In Michigan, 2.5 million adults and 10,300 children live with the daily pain and limitations from more than 100 forms of arthritis.For more information about the Arthritis Foundation, visit


Public Service CU accepted two awards at this year’s MCUL Annual Conference and Exposition which took place May 16-18. PSCU was honored to receive First Place for the Louise Herring Philosophy-in-Action Member Service Award. The honor is presented to the institution that embodies the Louise Herring Philosophy of “People-Help-People”. PSCU was awarded the top prize for their dedication and commitment to the Focus Hope program of Detroit. PSCU was also honored with a Second Place award for the Dora Maxwell Social Responsibility Community Service Award, which was awarded for their Michigan Remembers 9/11 tribute. This tribute not only helped to raise funds for the Salvation Army Disaster Relief program, but paid tribute to the fallen first responders from 9/11 and salutes those who protect our country on a daily basis. “It’s a great experience for PSCU to help people, but to receive recognition for our efforts is extremely special,” said PSCU CEO, Dean Trudeau. “I’m proud of our staff and their continued loyalty to helping the community”. 

Trudeau with award

…Dean Trudeau, CEO of Public Service CU, was awarded Father Kern Medallion Award at the Father Clement H. Kern Foundation’s 24th Annual Award Dinner. The award is presented to outstanding citizens who continue the work of Father Clement Kern, saintly Pastor of Most Holy Trinity Church in Southwest Detroit, in helping people and groups in need. The award presented to Mr. Trudeau read “In recognition for a life filled with humanitarian works and service for the people of Detroit”. In his acceptance speech, Trudeau took a few minutes to recognize Focus Hope Branch Manager Damika Clark, for her work at Focus Hope & Sumpter Township Branch Manager, Mary Foster for her work with PSCU’s elementary schools program. Dean also thanked the PSCU Executive team, Board of Directors and employees for their continuous support in upholding the credit union philosophy of “People Helping People”. Public Service Credit Union congratulates Dean Trudeau on the example he has set for our credit union and this prestigious honor awarded to him.




Scholarship winners left to right: Zoe LaCroix- Zeeland West HS; Bhavya Thamman- Forest Hills Northern HS; Emily Cole- Grand Rapids Christian HS; Michael deForest- West Ottawa HS; Akash Premkumar- Forest Hills Eastern HS; Melissa Zandstra- Rockford HS; Claire Goodfellow- West Catholic HS; Andrea Klapp- Grand Rapids Union HS  

Lake Michigan CU announced the winners of its annual Lloyd F. Hutt Scholarship essay contest. Winners were awarded their scholarship checks at a celebratory luncheon held in their honor at Cascade Country Club on May 8. Established in 1990 by Lake Michigan Credit Union, the annual Lloyd F. Hutt Scholarship essay contest provides local high school seniors with the opportunity to win one of eight $2,000 scholarships toward the advancement of their future academic goals. This scholarship program honors the legacy of LMCU founder Lloyd F. Hutt and his lifelong commitment to community involvement. Since its inception, the Lloyd F. Hutt Scholarship has provided over $250,000 in scholarships to local high school seniors. After receiving a record-breaking 419 submission entries, eight winners were selected by a panel of independent local judges. Winners included Andrea Klapp, Grand Rapids Union High School.; Bhavya Thamman, Forest Hills Northern High School; Emily Cole, Grand Rapids Christian High School; Michael deForest, West Ottawa High School; Melissa Zandstra, Rockford High School; Zoe LaCroix, Zeeland West High School; Claire Goodfellow, West Catholic High School and Akash Premkumar, Forest Hills Eastern High School. This year’s essay topic was, "Your life's biggest influence so far: How will you pass it on?"Applicants each wrote an original 750 – 1,500 word essay exploring the topic in its entirety. Essays were evaluated with greater emphasis placed on creativity, passion, clarity and originality than mechanical or grammatical proficiency. LMCU’s Director of Business Development and Community Events, Vickie Smith, has been overseeing the Hutt Scholarship essay contest for the last 12 of its 23 years. “This scholarship continues to be one of my favorite projects. LMCU's continuing commitment to education has seen this program expand from 35 essays originally generated in 1991, to 419 submitted this year – from 89 schools throughout the west Michigan communities we serve.” Awards are paid to the recipient to provide financial assistance in the pursuit of an undergraduate degree at an accredited trade school, college or university. The money may be used for tuition, fees, books, supplies and equipment.


Alpena Alcona Area CU is partnering with SaveUp, a free financial program that rewards members for saving money and paying down their debts. SaveUp rewards members each time they contribute to their savings or retirement accounts; pay down their credit cards, mortgages, or other loans; or engage with SaveUp’s financial education content. For each positive financial activity, SaveUp members earn credits that can be redeemed for the opportunity to win exciting or life-changing prizes. Thousands of people have won prizes such as cash, retail gift cards, consumer electronics, free air travel, shopping sprees, and home makeovers. At a time when U.S. consumer debt is rapidly approaching $16 trillion, SaveUp has helped members deposit over $464 million to savings and paid down over $305 million of debt. “We are committed to helping our member owners succeed financially and to realize their financial goals.  The SaveUp program will encourage positive financial behavior by rewarding our member owners for saving money and paying down their debts. The SaveUp program allows you to track your success and also offers a wealth of educational programs to become better educated on financial topics.” Donald J. Mills, President and CEO of Alpena Alcona Area Credit Union commented. Alpena Alcona Area Credit Union is the 33rd Michigan based credit union to partner with SaveUp. AAACU members can register for SaveUp by visiting


Easterling with MCUL CEO Dave Adams

United Federal CU President/CEO Gary Easterling announced that UFCU created a $5,000 scholarship fund for Lake Michigan College (LMC) students pursuing a degree in business. Easterling made the announcement during his acceptance speech of the Michigan Credit Union League (MCUL) Outstanding Credit Union of the Year Award at the MCUL Annual Convention and Exposition in Detroit. UFCU received a $5,000 prize as part of the award and chose LMC as the recipient. “This business scholarship recognizes United Federal Credit Union’s commitment to the success of Lake Michigan College and its students,” stated UFCU President/CEO Gary Easterling. “It is intended to help a student get started on a path to a better job, a career, and a better life, while at the same time, strengthening our community by helping to build a better workforce for the future.” In addition to the recognition from the MCUL on being named MCUL Outstanding Credit Union of the year, UFCU received $5,000 for a Michigan college or university to be donated to the recipient of UFCU’s choice or to a Michigan-based charitable organization of choice. A $1,000 scholarship will be distributed to one business student each year for the next five years. Lake Michigan College Students can apply for the UFCU business scholarship at The MCUL Outstanding Credit Union of the Year Award recognizes an individual credit union for its outstanding achievements in the areas of financial strength and performance, new and improved services to Members, new activities or programs, financial literacy efforts, community involvement, community service, legislative advocacy, and public relations marketing. UFCU became a trailblazer in 2012 when it made the historic purchase of the assets of Griffith Savings Bank in Griffith, Indiana, marking the first time a federally chartered credit union purchased the assets of a state chartered FDIC insured mutual savings bank. In the award criteria for outstanding achievements in financial strength, UFCU had a great financial year by exceeding its own goals for loans and deposits in a challenging economic climate. In the areas of community service and involvement, UFCU employees demonstrated their commitment to community development by participating with, serving, and donating to organizations in Michigan. UFCU received many awards in 2012, with the common underlying theme focusing on its Members and the community. The Michigan Credit Union League (MCUL) Annual Convention and Exposition awards ceremony took place May 18.


Genisys CU, which provides services to anyone who lives or works in the Lower Peninsula, recently joined forces with local branch 320 of the National Association of Letter Carriers (NALC) and Rite-Aid to support Feeding America and help Stamp Out Hunger across America. The Stamp Out Hunger drive is a nationwide effort that provides food to local food banks and pantries that rely heavily on donations. With more than 50 million Americans living at risk of hunger, food banks across the country continue to experience record demand for emergency food assistance. Recently, letter carriers in Auburn Hills, Bloomfield Hills, Clarkston, Lake Orion, Oxford, Pontiac, Rochester, Waterford, White Lake, and West Bloomfield collected bags of non-perishable food items left by resident’s mailboxes. They then donated these items to the food bank closest to their route. With the help of everyone involved, NALC branch 320 was able to raise over 200,000 pounds of food, a nearly 30% increase from the 2012 total. Best of all, everything collected went directly to food pantries right in this area, helping our neighbors and friends in need. “Stamp Out Hunger provided a great opportunity for everyone to make a big difference in our own community,” said Jackie Buchanan, President/CEO. “We are proud to support the local NALC branch with their dedication to helping local food pantries.”


Kellogg Community FCU celebrated National Credit Union Youth Week (NCUYW), April 21– 27, by offering youth members the opportunity to participate in several contests. Youth Week was formed to help create awareness and to prepare and educate children and teens on how to save, spend, and manage their money wisely. During this week, credit unions across the nation highlight financial awareness for their youth members. “The financial readiness of our community’s youth is essential to their well being and to their future financial success," says Kellogg Community Federal Credit Union’s CEO, Tracy Miller. "KCFCU is actively involved in financial literacy in area schools, and we are proud to be part of the educational process for our youth members. As we celebrate National Credit Union Youth Week, we strive to provide fun and educational activities that benefit our members and the community.  By reaching out to children at an early age we hope to help them to grow into financially responsible adults.” During NCUYW, KCFCU held a coloring contest for children between the ages of 3-11, as well as a financial essay contest for youth members ages 12-17. Anabele Adams was our coloring contest winner and Kally Mains was the winner of the financial quiz contest. The contestants were each awarded $20. KCFCU also held a financial literacy Quiz Bowl at Lakeview Middle School on Thursday April 25th for students in 5th through 8th grade. The Quiz Bowl was held during the lunch period so all of the students could engage in the event. There were six contestants from each grade divided into two teams of three girls and three boys. The participants took turns buzzing in when they knew the correct answer. The Quiz Bowl provides a fun and creative way to get important financial literacy to the students. The event offered a competitive environment where the students could cheer on their classmates while learning important financial facts.

Anabele Adams, the winner of the coloring contest.

5th grade Quiz Bowl girls team participants (left to right): Claire, Kaylee, and Maddie.

Kally Mains (left) the winner of the financial quiz with KCFCU employee Candace Brenke.


Motor City Consumers Cooperative and Motor City Co-op CU are pleased to announce the 2013 Bathanti-D’Agostino Memorial Scholarship recipients. Each recipient will be awarded $2000 for college expenses. “I am honored to announce this year’s recipients.  Motor City Co-op Credit Union and Motor City Consumers Cooperative are fortunate that we can provide funding to encourage our young members to further their education. Each of the recipients excels academically and are committed to helping their communities,” says Robert Walby, Vice-Chairman of Motor City Co-op Credit Union and Chairman of Motor City Consumers Cooperative. Five scholarship recipients were selected based on their scholastic ability, merit and community involvement. The recipients are: Emily Ciaravino, Warren; Courissa Clark-Langlois, Clinton Township; Chelsea Jump, Warren; Andrew Piontkowski, Sterling Heights and Mandy Sztajer, Warren. High school seniors who are members or children of members that are attending college after high school may apply. Any Michigan resident is eligible to join the Credit Union by opening a savings account with a ten-dollar deposit and an initial three-dollar, membership fee.  Verification of identity will be required with a State of Michigan license or identification card.


Shantel Cribbs with Central Macomb board members left to right: Raymond White, Jr., Christina Nuttall and Clifford Brown


Central Macomb Community CU awarded Shantel Cribbs, a 2013 graduate of Clintondale High School, with their $1,000 Macomb County Community Action Scholarship, which rewards young credit union members who assist the community and non-profit, charitable organizations. Cribbs, of Clinton Township, will pursue her passion for musical theatre at Columbia College Chicago this fall. She accumulated more than 300 hours of community service volunteering at her church and performing at homeless shelters, jails, hospitals, juvenile detention centers, nursing homes, churches, etc.  Cribbs is a member of the Mosaic Youth Theatre of Detroit where she has performed for three years. “My career choice will continue to benefit society because I plan to be a positive role model and inspire my audience at every performance,” said Cribbs. “I will give only my best and nothing less on stage and in life.” “Shantel is a lovely young lady and her efforts to support our community were evident in her application packet and during our interview,” said Drema Isaac, president/CEO. “Her classmates voted her ‘Most Likely to Succeed’, and we believe she will, too.”





Genisys employees participating in the 31st Annual Hunger Walk

Genisys CU was the presenting sponsor for the 31st Annual Hunger Walk, which was held at the Highland Lakes Campus of Oakland Community College. Over 450 people participated in the walk and rose over $50,000 to help fight hunger. “The weather was perfect,” said Jim LeBlanc, Hunger Walk Chairperson. “I was excited and pleased to see the support of so many young people. It sure looked like everyone who remained after the walk for the food and entertainment had a great time. I want to thank all of the volunteers, staff, sponsors, supporters and walkers for their participation.” This fundraising event helps support Lighthouse of Oakland County’s year-round food pantry, which provides assistance to families in 25 communities throughout Oakland County. Every month, over 750 families turn to Lighthouse for food and more than 65,000 Oakland County residents live below the poverty level. “Genisys has been sponsoring Hunger Walk for many years,” said Jackie Buchanan, President/CEO. “It’s a great community-building event, since all of the support is given back locally.”In addition to sponsoring the event, over 30 Genisys employees and family members participated in the walk. For more information on how you can participate in next year’s Hunger Walk or to find out how you can contribute to Lighthouse of Oakland County, visit, call (248) 920-6000 ext. 2362 or email


Lewis Ulrich

Kellogg Community FCU is pleased to announce two of their employees have graduated from Spring Arbor University with the degree: Master of Business Administration (MBA). Kris Lewis, KCFCU’s Regional Sales and Service Manager stated, “I chose to go back to school and pursue my MBA to help our members achieve their financial goals and to continue to grow KCFCU as a strong financial institution. Servicing our member’s needs is a passion of mine, and I look forward to using my new-found knowledge to help accomplish this.” Lewis comes to KCFCU with over 16 years of business experience. He is adept in managing the operations, providing direction, and overseeing the growth of multiple branch locations. He was also instrumental in helping develop and coach retail branch employees and managers, improving member service. Lewis strongly believes in giving back to the community and sits on the Board of Directors for the Comstock Community Center, and has been involved in the Michigan Credit Union League. Alicia Ulrich, KCFCU’s Three Rivers Assistant Branch Manager has this to say when asked about achieving her MBA, “Lifelong learning is important to me so that I may continue to enrich the lives of those around me including members of KCFCU, the Three Rivers community, and my family. I feel fortunate to have had this opportunity and am thankful for the many experiences Spring Arbor University has offered me.” The fact that Ulrich’s roots are in Three Rivers contributes to her passion for the local community. Ulrich has 13 years of customer service experience, including in the financial industry. She earned her bachelor’s degree in Business Administration from Grand Valley State University. Ulrich is a member of the Three Rivers Rotary and is a Three Rivers Chamber Ambassador.  

Chapter Events Calendar


For detailed information on each listing, visit the MCUL website classifieds page. 

Business Services Manager, Honor CU,St. Joseph
Tellers, Detroit Metropolitan CU, Detroit 
Loan Supervisor, Community Schools CU, Muskegon
Accounting Specialist, Mortgage CUSO, Grand Rapids
HR Manager, Michigan First CU, Lathrup Village
Full or Part-Time Tellers, Public Service CU, Redford
Marketing Whiz, Chief Financial FCU, Pontiac
Part-time Mortgage Processor, Public Service CU, Romulus
Part-Time Call Center/FSR, LOC FCU, Farmington
Part-time Loan Processor, Northwood CU, Royal Oak
Member Service Professional (Full or Part-time), Public Service CU, Redford
CFO, Lake Huron CU, Saginaw
Mortgage Loan Officer, United Bay Community CU, Portage
Branch Manager/Loan Officer, Bay Winds FCU, Petoskey
Teller, Honor CU, Benton Harbor 
Business Lending Officer, Vibe CU, Novi 
Loss Prevention Assistant Manager, Honor CU, St. Joseph 
Teller, Honor CU, Kalamazoo 
Branch Manager, Honor CU, Niles 
Branch Manager, Honor CU, Dowagiac  
Management Information Systems (MIS) Intern, Michigan Schools & Government CU, Clinton Township 
Mortgage Underwriter, Co-op Services CU, Livonia  
Assistant Branch Manager, Co-op Services CU, Livonia 
Call Center MSR, Co-op Services CU, Livonia 
Part-time Collector, Northwood CU, Royal Oak
Accountant, Grand Rapids Family CU, Grand Rapids  
Mortgage Manager, Central Macomb Community CU, Sterling Heights
Branch Manager, Central Macomb Community CU, Harrison Township 
Mortgage Servicer, Central Macomb Community CU, Sterling Heights 
Senior Collector, Central Macomb Community CU, Sterling Heights 
Software Development Project Manager, CU Solutions Group, Livonia 
Director of National Sales, CU Solutions Group, Home Office 
Branch Manager, Security CU, Owosso 
Repayment Solutions Specialist, Michigan Schools & Government CU, Troy  
Part-time Tellers, Muskegon Co-op FCU, Muskegon 
Part-time Teller, Saginaw County Employees CU, Saginaw  
Underwriter (Conventional), Mortgage CUSO, Grand Rapids 
Branch Manager, Rivertown CU, Grandville 
Consumer Loan Processor, Public Service CU, Romulus 
Part-time Mortgage Lending Clerk, Public Service CU, Romulus 
Consumer Loan Underwriter, Public Service CU, Romulus 
Employment and For Sale ads may be submitted by email to or by fax to (517) 482-3762. Classifieds are FREE for affiliated credit unions. The deadline for classifieds is noon on Friday. 

Submissions to Monitor should follow the submission guidelines and may be emailed. Shawn Glinis is the editor of Monitor and can be reached at 800-262-6285, ext. 449. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. MCUL reserves the right to edit submissions for clarity and space.
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