The MCUL & Affiliates Collector's Training School, will be offered in cooperation with the Collection’s Consortium on May 14 at the Marriott in Troy. Attendees will learn how to be assertive without being aggressive, and how to avoid potential compliance pitfalls or complaints. They will come to understand the necessary balancing act that is required when members may be paying bills they believe are more serious than their outstanding account with the credit union.
The insightful presentation will cover the standards of professional collections and help collectors to recognize the dignity of the member, find 'win-win’ approaches and discover the satisfaction of performing a job that not many people understand and fewer can do well. The training will provide proven techniques, as well as a ‘safety net’ for becoming a better collector.
Registration for the full-day session is just $169 per person.