In Partnership with Credit Union National Association
Go to main content
SOC - FacebookSOC - TwitterSOC - LinkedINSOC - YouTube
Michigan Credit Union League

Michigan Credit Union Classifieds

Classified ads are a FREE service provided exclusively to affiliated credit unions. Our Classifieds page is featured in the weekly Michigan Monitor newsletter, and each ad will be posted on this page for about 30 days, unless cancelled earlier. We reserve the right to edit all ads for space, style and clarity. All ads are full-time unless otherwise noted. Submit ads to: publications@mcul.org.

Marketing Specialist, OMNI Community CU, Battle Creek [Posted 2018-10-19]
WANTED: OMNI Community CU in Battle Creek is seeking a marketing specialist. The qualified applicant will coordinate marketing campaigns in support of OMNI's goals. Using a consistent brand voice, this individual will effectively engage and direct resources to differentiate OMNI and strengthen the credit union's competitive advantage. Requirements include: a bachelor's degree in communication or marketing preferred; credit union or banking experience preferred; critical and innovative thinking; excellent communication skills; and technology aptitude. OMNI appreciates its employees by providing a friendly and supportive work environment, competitive wages and benefits (including 401(k) with company contribution), career opportunities, educational opportunities and tuition reimbursement program. At OMNI Community CU they work hard together providing best-in-class financial products and services for their members and superior service to the communities they serve. They provide training and career growth opportunities for team members. Every team member plays a vital role in the organization and their collective ideas and insights are what forge the credit union's solid and unified vision for success. They focus on people not profits. To apply, email your letter of interest and current resume, as an MS Word or PDF file, including wage requirements to omnihr@omnicommunitycu.org.

Marketing Manager, Alliance Catholic CU, Southfield [Posted 2018-10-19]
WANTED: Alliance Catholic CU in Southfield has an open marketing manager position. Qualified applicants will: have experience with multi-media, including social media in a professional context; be a strategic thinker; have knowledge of, experience with and passion for managing brands as well as hands-on experience with direct marketing and digital marketing; be comfortable working with numbers, data, budgets and reports and have some writing ability; possess strong interpersonal skills, be  team oriented and collaborative; be experienced with legal and compliance and able to work with and manage outside agencies and other vendors; and have an understanding of the Catholic community. This position requires a proven ability to support a strong member service culture, a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills and proficiency in Windows, Word and Excel. A college diploma or equivalent is required along with five to seven years in the same or equivalent position. To apply send resume and cover letter to talent@allianceccu.com.

Community Relations Manager, Alliance Catholic CU, Southfield [Posted 2018-10-19]
WANTED: Alliance Catholic CU is seeking a community relations manager for its Southfield office. Qualified applicants will have good interpersonal skills, be organized and have strong attention to detail. This position requires: the ability to build relationships, identify opportunities and develop creative solutions, as well as converse with Catholic community; experience with public relations (writing press releases, building media contacts, gaining unpaid media exposure); the ability to plan and execute comprehensive events; and the proven ability to support a strong member service culture. They are seeking a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills and proficiency in Windows, Word and Excel. A college diploma or equivalent is required along with three-to-five years in the same or equivalent position. Available flexible hours evenings/weekends when needed. To apply send resume and cover letter to talent@allianceccu.com.

Marketing Program Coordinator, Alliance Catholic CU, Southfield [Posted 2018-10-19]
WANTED: Alliance Catholic CU in Southfield is looking for a marketing program coordinator. The ideal applicant will possess good interpersonal skills, be organized and detail-oriented, have good team orientation and be able to manage outside vendors. This individual must also be willing to take on a variety of tasks with a positive attitude. They should be curious, persistent and always looking to improve. Available flexible hours evenings/weekends when needed. This position requires a proven ability to support a strong member service culture, a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills and proficiency in Windows, Word and Excel. A college diploma or equivalent is required along with one-to-two years in the same or equivalent position. To apply send resume and cover letter to talent@allianceccu.com.

Support Supervisor, Alliance Catholic CU, Southfield [Posted 2018-10-19]
WANTED: Alliance Catholic CU has an opening for a support supervisor at its Southfield branch. This position oversees the efforts of operations support provided to members, partners, vendors and staff toward the accomplishment of overall objectives. It also supplies advice and assistance as it relates to the functions of operations support to other operating units within the organization, while actively seeking to meet established goals for service, productivity and accuracy. This position requires a proven ability to support a strong member service culture, a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills and proficiency in Windows, Word and Excel. A high school or higher education diploma or equivalent is required along with one-to-two years in the same or equivalent position. To apply send resume and cover letter to talent@allianceccu.com.

Universal Teller, Alliance Catholic CU, Troy [Posted 2018-10-19]
WANTED: Alliance Catholic CU in Troy is seeking a universal teller. The qualified applicant will be responsible for helping members achieve their financial goals by identifying the best product and service solutions to meet their needs. This person will be able to consult members about: opening new accounts; IRAs; loan application processing; setting up automated services; and other member service requests. In addition they will coach and mentor other staff through training, being a positive role model and promoting teamwork. This position requires a proven ability to support a strong member service culture, a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills and proficiency in Windows, Word and Excel. A high school diploma or equivalent is required along with three-to-five years in the same or equivalent position. To apply send resume and cover letter to talent@allianceccu.com.

Full- and Part-time Tellers Alliance Catholic CU, Various Locations [Posted 2018-10-19]
WANTED: Alliance Catholic CU is seeking full- and part-time tellers for its various locations in the metro Detroit area. Qualified applicants will be responsible for: providing high quality and accurate service to members and non-members, both internal and external; processing transactions efficiently and accurately (including vault transactions as assigned); and referring and cross-selling products and services that will truly benefit members. They will help members with their financial needs, while opening basic types of new accounts and resolving member concerns/issues, build trusting relationships with members and provide them with excellent member service. A high school diploma or equivalent is required. Also required are six months of working experience in a retail/operations area. Proficient in written/oral communication and interpretation of Spanish language desired. To apply send resume and cover letter to talent@allianceccu.com.

Teller/MSR, People Driven CU, Ypsilanti [Posted 2018-10-19]
WANTED: Do you love to provide excellent service, multitask and have a high attention to detail?  People Driven CU (PDCU) in Ypsilanti is seeking an experienced customer service/sales representative to serve their members promptly and professionally while conducting monetary transactions. Scheduling flexibility and Saturday work may be required. The essential functions of the position include: greeting customers and welcoming them to PDCU; processing transactions for members accurately and quickly while meeting regulatory compliance requirements; answering basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies; identifying how to make financial services more convenient for members by finding the right solutions for members and recommending additional products and services and special promotions. This position requires a high school diploma or equivalent, and experience in cash handling, sales, or customer service is preferred. To apply send your cover letter, salary requirements and resume to HR@peopledrivencu.org.

Accounting Clerk, People Driven CU, Southfield [Posted 2018-10-19]
WANTED: People Driven CU (PDCU) is searching for an experienced accounting clerk for its Southfield location. The accounting clerk completes routine to complicated financial transactions. The primary function of this position is reconciling GL accounts.  Other tasks will include share drafts processing and reviewing, and taking the initiative to problem solve when necessary. Minimum requirements include a high school diploma and a minimum of one to three years’ experience in accounting, preferably in a full-service financial institution. University coursework in accounting is preferred. A high degree of accuracy and attention to detail and the ability to function under tight deadlines is also required. PDCU offers competitive compensation, health insurance, vision, dental, excellent 40lk, tuition assistance and more. PDCU is a great place to work for those who are driven to serve others. To apply send your cover letter and resume to HR@peopledrivencu.org.

Call Center Representative, Cornerstone Community Financial CU, Auburn Hills [Posted 2018-10-18]
WANTED: Cornerstone Community Financial CU, a progressive financial institution in Auburn Hills, is seeking a call center representative. CCF was named one of Crain’s Detroit 100 Cool Places to Work for 2017 and 2018 and named one of the Detroit Free Press Top Workplaces of 2017!  Join their team and you will be welcomed to a fun, fast paced, and enjoyable workplace that is growing. Qualified candidates for this position will be enthusiastic, reliable, highly-motivated, and responsible for providing excellent member service. What this really means is, they want someone who will go above and beyond for every member, every time! Primary responsibilities include becoming a product and service expert who can service accounts and confidently answer inquiries about the credit union’s products and services. You will resolve member concerns, build long-lasting member relationships, and use a proactive, relationship-building consultative selling approach to determine the nature and extent of each member's needs and confidently recommend appropriate financial products and services to meet those needs. The perfect candidate will have at least one year experience in a proactive customer/member service sales position, with an additional one year spent in the banking/credit union industry. If you also have a proven sales track record, are highly reliable, and have excellent customer service skills, they want to talk with you! To submit your resume click here.

Part-time Financial Services Representative (FSR), Arbor Financial CU, Portage South [Posted 2018-10-17]
WANTED: Arbor Financial CU is seeking a part-time FSR for its Portage South branch. Are you looking to advance your career? Grow with them and become part of their dynamic team!  They’re seeking a friendly, enthusiastic, and team-spirited professional who enjoys working with people and takes initiative to service members’ financial needs and transactional requests with positivity, proficiency, and productivity. This position supports the credit union’s focus on member service and sales, team goals, and building strong relationships. The FSR also educates members on products and services to help them meet their financial goals while providing an extraordinary experience. Applicants should fulfill the following qualifications: high school diploma, or equivalent, required, college degree preferred; cash handling experience; financial services industry experience; service and sales experience; strong verbal and written communication and grammar skills; strong computer and application skills; the ability to be bonded is required; professional demeanor and personal accountability. Click here to apply or to view current job openings. Applications due by Tuesday, October 30, 2018.

MSR, Total Community CU, Taylor [Posted 2018-10-15]
WANTED: Total Community CU in Taylor is seeking an experienced MSR. The primary duties of the position include identifying products and services to meet members' financial needs, responding to members' requests, resolving member concerns, opening new accounts and servicing existing accounts, processing loan applications, and disbursing and closing loans. Qualified applicants will have excellent communication skills, a professional appearance and positive attitude. To apply send resume to hrmanager@tccu.us.

Branch Manager, Wolverine State CU, Oscoda [Posted 2018-10-15]
WANTED: Wolverine State CU is seeking a highly motivated professional to take on the role of branch manager at their new Oscoda office. As a branch manager you will be responsible for providing exceptional service to new and potential members by ensuring their needs are identified and met. The branch manager will oversee the day to day operations of the branch, assist with the development of branch staff, and continually look for ways to expand business in the Oscoda area. Previous lending experience preferred. If you are seeking a dynamic leadership role and the opportunity to get involved within the community, then Wolverine State Credit Union is the place for you. To apply, please email a cover letter and resume to Management@wolverinescu.com.

Head Teller/MSR, Wolverine State CU, Oscoda [Posted 2018-10-15]
WANTED: Wolverine State CU is seeking a highly motivated and enthusiastic individual to fill the position of Head Teller/MSR at their new Oscoda office. The head teller will be responsible for providing exceptional service to new and potential members by ensuring their needs are identified and met. Member service duties include prompt, friendly and accurate account transactions including deposits, withdrawals, loan payments, opening and closing accounts and various other duties. Qualified candidates will have cash handling experience, with experience as a teller preferred. To apply, please email a cover letter and resume to Management@wolverinescu.com.

Lending Specialist, Wolverine State CU, Oscoda [Posted 2018-10-15]
WANTED: Wolverine State Credit Union is seeking a highly motivated individual with good communication skills to develop relationships and assist members with the home financing process as a lending specialist. This position will be based out of the Oscoda office. The individual must be knowledgeable in all aspects of lending with at least one year experience in mortgage lending. In addition to mortgage lending this individual will be assisting with consumer loan duties. This is a full-time position with an excellent benefits package. To apply, please email a cover letter and resume to Management@wolverinescu.com.

Assistant Branch Manager of Sales, Cornerstone Community Financial CU, Auburn Hills [Posted 2018-10-15]
WANTED: Cornerstone Community Financial CU, a progressive, fast paced financial institution in Auburn Hills is seeking an Assistant Branch Manager of Sales. CCF was named one of the Detroit Free Press Top Workplaces of 2017 and named one of Crain’s Detroit 100 Cool Places to Work for 2017 and 2018! Join their team and you will be welcomed to a fun and enjoyable workplace that fosters growth and encourages new ideas.  Qualified candidates for this position will be enthusiastic, highly motivated, and responsible for providing excellent sales guidance and member service. What this really means is, they want someone who will go above and beyond for every member, every time! Primary responsibilities include becoming a product sales and service expert so you can service accounts and confidently answer inquiries about/sell the credit union’s products and services to members or potential members. You will resolve member concerns, build long-lasting member relationships, and use a relationship-building consultative selling approach to determine the nature and extent of each member's needs and confidently recommend appropriate financial products and services to meet those needs. In addition, you will informally coach and develop the branch staff to do the same and assist the branch manager in building an awesome team. The perfect candidate will have at least two years of experience in a customer service sales position, with an additional one year spent in the banking/credit union industry. NMLS ID is a plus!!!  If you have a proven sales track record, are a highly reliable leader, and have excellent customer service and coaching skills, then let’s talk! To submit your resume click here.

Accounting Manager, Advantage One CU, Brownstown [Posted 2018-10-15]
WANTED: Advantage One CU in Brownstown is seeking a dynamic accounting manager to lead its accounting team. The ideal candidate must have a minimum of three years of proven experience managing a team of accounting staff. The ability to multi-task is essential, as is the ability to meet required deadlines. The selected individual will motivate, coach and engage the accounting team for optimal performance. This person must be proficient in GAAP and decision-making as it pertains to accounting principles. Excellent communication and presentation skills are required, along with the ability to influence others. A bachelor’s degree in accounting or finance is required, and a CPA certification is preferred. Experience working in the financial services industry, in particular with credit unions, is a plus. Primary responsibilities include: administration of general accounting activities, including financial statement preparation, accounts payable, general ledger recordkeeping and daily settlement balancing; payroll administration; plastics card processing supervision; hiring, coaching and evaluating the performance of accounting staff; filing key external reports; administering accounting policies and procedures; representing the accounting department in management meetings; maintaining strong internal controls; and supporting and contributing to organizational objectives through active participation. Advantage One is a growing progressive financial institution offering competitive pay and benefits. To apply send a cover letter and resume to: hiring@myaocu.com and complete the following assessment here.

Accounting Manager, ABD FCU, Warren [Posted 2018-10-15]
WANTED: ABD Federal Credit Union is seeking an enthusiastic, self-motivated detail oriented professional with a minimum of three years previous accounting experience. Candidates must have the ability to organize, prioritize and manage multiple responsibilities. Responsibilities include, but are not limited to: overseeing the daily operations of the accounting department; training and supervising accounting personnel; processing general ledger transactions; reconciling general ledger accounts; accounts payable; preparing financial reports; and assisting auditors and regulatory examiners as needed. A bachelor's degree in accounting, finance or business required. Prior credit union experience and knowledge of CU Answers system are a plus. Individual must be bondable. To apply, forward cover letter, resume and salary requirements to: mbragg@abdfcu.com.

Part-time Call Center Rep, Michigan Schools & Government CU, Troy [Posted 2018-10-12]
WANTED: Michigan Schools & Government CU in Troy has an open part-time call center representative position. The selected applicant will work up to 29 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-6pm, and Saturday 8am-1pm. This position performs a broad range of member service and teller functions by telephone, e-mail, and fax, including: accurately processing savings, draft/checking, and certificate (CD) account transfers and making loan payments; assisting members with setting up automated services offered through the credit union; following credit union policies and procedures and assisting in achieving credit union goals; generating loan applications and entering application data with accompanying notes; actively promoting additional service; performing a variety of account maintenance, and generating correspondence; and responding to members’ requests via the telephone, email, mail, and fax as directed. Click here for more information and to apply.

Part-time Repayment Coordinator, Michigan Schools & Government CU, Troy [Posted 2018-10-12]
WANTED: Michigan Schools & Government CU in Troy is seeking a part-time repayment coordinator. The selected candidate will perform all clerical functions necessary to the daily operations of the repayment department and ensure that internal members are served promptly. This position will work an average of 25-29 hours during our normal business hours Monday-Friday. Click here for more information and to apply.

Member Business Loan Officer, Michigan Schools & Government CU, Troy [Posted 2018-10-12]
WANTED: Michigan Schools & Government CU in Troy is seeking a member business loan officer. The qualified applicant will be responsible for the acquisition of new business relationships resulting in business loans and the active management of an existing portfolio of business loans with annual revenues of $2-$25MM. This person will also build relationships with members and prospective members and deliver an exceptional member experience designed to retain and grow usage of the credit union’s products and services. Click here for more information and to apply.

Business Development and Community Relations Manager, Michigan Schools & Government CU, Troy [Posted 2018-10-12]
WANTED: Michigan Schools & Government CU in Troy is seeking a business development and community relations manager. The qualified candidate will: plan, lead, and manage all business development and community relations functions to ensure MSGCU’s financial objectives, strategic targets, and goals are met. This individual will serve as the organization’s champion of consumer financial education for members and the community and develop and lead the department in cultivating and maintaining key relationships in the markets and organizations served by MSGCU. Click here for more information and to apply.

Marketing Campaign Specialist, Michigan Schools & Government CU, Troy [Posted 2018-10-12]
WANTED: Michigan Schools & Government CU in Troy is seeking a marketing campaign specialist to manage marketing promotions in support of MSGCU’s goals. The selected applicant will oversee projects from conception to completion with executional excellence and a consistent brand voice. They will also effectively engage and direct resources to differentiate MSGCU and strengthen the credit union’s competitive advantage. Click here for more information and to apply.

Accounting Specialist Clerk, Best Financial CU, Muskegon [Posted 2018-10-12]
WANTED: Best Financial CU in Muskegon is seeking an accounting specialist clerk. Do you want to make a difference in someone's life? And have the passion for helping people? Come work at Best Financial CU. Best Financial has an exciting opportunity for an Accounting Specialist Clerk. They are looking for outgoing, energetic candidates who have prior accounting experience. This position is responsible for a wide range of duties, including but not limited to: ACH operations; wire transfers; disputes & adjustments; posting daily settlements; general ledger reconciliations; and balancing daily work. The chosen candidate will assist the VP of Finance & Operations in the preparation and analysis of financial reports including financial statements, financial analysis and regulatory reporting. The position also provides miscellaneous support to the membership and other departments within the credit union. This individual must possess the ability to multi-task and work independently while still having the desire to contribute to a team. What makes "Best" a great place to work: 10 - 12 holidays off each year, on top of your regular paid time off; get an education and a paycheck; you can plan a vacation right when you start because paid time off starts accruing day one; friendly competition with your co-workers to raise donations for a charity of your choice; get a promotion with a competitive salary - it is their policy to promote from within whenever possible and part-time positions can often turn into full-time positions; and of course the usual benefits done well: medical, flexible spending account & 401k retirement plan. You'll love being a part of the Best family, and they can't wait to have you! Make a career at Best part of your future, apply today by submitting your resume to resumes@bestfcu.org.

Accountant, MemberFocus Community CU, Dearborn [Posted 2018-10-12]
WANTED:  MemberFocus Community CU is looking for an Accountant for its Dearborn location. The selected candidate will be responsible for month end reporting, call report, investment accounting and Alloya reconciliation. This individual will assist in the yearly budget process, and assist with compliance and analysis of financial reports. This position requires a strong financial acumen, excellent organizational and communication skills, attention to detail and the ability to follow through on projects with minimal supervision. Experience with the following systems is preferred: Symitar Episys, Brick ALM software and Brick Budget software. A bachelor’s degree in accounting, finance or related field or equivalent work experience is also required. The position offers benefits which include medical, dental, vision, 401k, paid time off and tuition reimbursement. To apply, email resume and cover letter to ckoester@memberfocus.org.

Business Service Underwriter, Wildfire CU, Saginaw [Posted 2018-10-12]
WANTED: Wildfire CU in Saginaw is looking for a talented, customer service driven individual to join their organization as a Business Services Underwriter. This position underwrites and analyzes credit and financial statements to determine feasibility of granting commercial loans.  In addition, this position: approves or submits application recommendations to committee; provides staff training materials/programs and updates for credit union staff; compiles regulatory compliance reporting; makes sound business decisions; assists with appraisal and environmental reviews; assists in annual reviews of term debt and risk rating meetings; and prepares accurate credit presentations to include financial statements, spreads, covenant testing, collateral analysis, cash flow analysis and exposure limits. Qualifications include: an associate’s degree or equivalent; understanding of business and consumer loan products and services; knowledge of loan processing functions and related requirements and procedures; three to five years of loan underwriting experience; three to five years of business and residential mortgage experience preferred; strong typing abilities; good verbal and public relations skills; ability to operate calculator, word processor, and related computer applications; and excellent organizational skills. If interested, apply by mail, email or fax by Wednesday, October 24, 2018 to:  Wildfire Credit Union, Human Resources, 6640 Bay Rd., Saginaw, MI  48604.  Email: humanresources@wildfirecu.org. Fax: 989-497-1723.  No phone calls, please.

Branch Manager, BlueOx CU, Sterling Heights [Posted 2018-10-11]
WANTED: BlueOx CU in Sterling Heights has an open branch manager position. They are seeking a highly motivated, enthusiastic, and team-spirited professional. The successful candidate will possess proven leadership skills, decision-making abilities, and the ability to promote and maintain positive member and employee relations and morale. The branch manager will coach and mentor staff to meet optimal branch expectations and goals and build strong relationships, while providing members with an extraordinary experience. Applicants will have two-to-five years of similar or related experience, and a two year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training or apprenticeship program. Interested qualified applicants may apply by emailing their resume and cover letter with salary requirements to pamt@blueoxcu.org by Friday, October 19, 2018.

Part-time Cash Services Representative, Community Alliance CU, Livonia [Posted 2018-10-10]
WANTED: Community Alliance CU in Livonia has an open part-time cash services representative position. They are looking for an individual with a commitment to providing high standards of service to members in a friendly work environment. Job responsibilities include processing member transactions such as deposits, withdrawals and other basic financial services, and promoting services in a friendly and professional manner. The credit union is open seven days a week and this position requires working on some weekends. To apply forward resume to hradmin@communityalliancecu.org or mail resume to Human Resources, Community Alliance CU, 39500 High Point Blvd Ste. 200, Novi, MI 48375.

Loan Processor/CSR (Cash Service Rep), Diversified Members CU, Detroit [Posted 2018-10-10]
WANTED: Diversified Members CU is looking for a Loan Processor/CSR (Cash Service Rep) to work at their branch office in the Coleman A. Young Municipal Center building in Detroit. Responsibilities will include, but not be limited to: answering calls regarding loan products; assisting members with the loan process; inputting all loan information into lending software, reviewing and verifying loan documents for accuracy; obtaining credit reports, and closing the loan with member. Their loan processors must be able to accurately perform debt ratios and mathematical calculations and must have excellent communication skills. Knowledge of lending policies/procedures preferred. The Loan Processor/CSR at this branch will also wait on members and assist them with their cash service needs. This individual must be comfortable in cross-selling products and services. They are seeking friendly and outgoing people who are looking to make a difference. The successful candidate must be willing to work flexible hours and may be required to work at other branches, as needed. High school diploma or GED required, some college preferred. To apply send resume and cover letter with wage requirement to dmcujobs@gmail.com. No phone calls please.

Part-time MSR, GR Consumers CU, Wyoming [Posted 2018-10-9]
WANTED: GR Consumers CY in Wyoming is seeking a part-time MSR to join their team approximately three to four days a week. The qualified candidate will be detail oriented, have excellent communication and computer skills, be positive and have an upbeat attitude, enjoy working in a team environment and know that providing exceptional member service is a must. This position entails assisting credit union members with their transactions and questions, as well as suggesting products and services for members to utilize. Previous cash handling experience required, with prior credit union experience preferred. To apply send resume to jhaggerty@grccu.com.

Part-Time Collections Specialist, Family First CU, Freeland [Posted 2018-10-9]
WANTED: Family First CU is seeking a part-time collections specialist to work at their Freeland location. The qualified applicant will be responsible for performing collection activities with various delinquent member accounts including Visa credit cards, lines of credit, secured loans, vehicle loans, signature loans and real estate loans. A successful candidate will efficiently perform solution oriented collection activities and determine probable reasons for the member's delinquent account status while ensuring the credit union’s professional image is maintained. The selected candidate will be accountable for initiating, pursuing, and ensuring prompt recovery of all monies owed to the credit union that have been classified as past due or fraudulent. This position also requires an individual to be responsible for working with other credit union staff to achieve individual and department goals, reduce overall delinquency and recover charged off loans, and ensure members are keeping adequate insurance on collateralized loans. Qualifications include being a high school graduate or equivalent, and familiarity with collections processes and procedures and bankruptcy rules and regulations. This individual must have at least two years of collection experience, be accurate and thorough, have excellent communication, telephone and public relations skills, and be able to work well with other staff as well as independently and be able to work in stressful situations. The ability to operate computer and internet-based applications is also necessary. Qualified applicants can email their resume to Amanda LaTarte by October 26, 2018 at alatarte@fam1st.com

Senior Lending Officer, Family Financial CU, Muskegon [Posted 2018-10-9]
WANTED: Family Financial CU in Muskegon is seeking a senior lending officer. Candidates must possess extensive lending experience and substantial exposure to indirect lending. Responsibilities include, but are not limited to: receiving, reviewing and processing applications for indirect, consumer, home equity and credit card loans. The selected candidate will oversee the indirect lending program and serve as a liaison to the indirect dealers. This is a leadership position that serves to support lending staff and reports directly to the VP of lending. Family Financial offers a competitive compensation package, health, dental and vision insurance, tuition assistance, 401K and much more. Qualified candidate may submit resumes to hiring@ff-cu.org.

Communication Center Representative, Saginaw Medical FCU, Saginaw [Posted 2018-10-8]
WANTED: Saginaw Medical Federal Credit Union is seeking qualified applicants for the position of Communication Center Representative. In this position, you will be directly responsible for receiving and directing communication from members and ensuring that requests are resolved promptly, accurately and professionally. The Communication Center Representative manages both inbound and outbound calling, online chat, email and other communication methods. You will need to identify member needs, clarify information, research any issues and provide solutions. The individual must be an excellent listener, have a positive attitude and possess strong self-motivation. High school diploma or GED, with completion of or progress toward a college degree, preferred. Six months to two years of financial institution or call center experience is required. To apply, send resume to hr@smfcu.com.

Marketing Specialist, Forest Area FCU, Fife Lake [Posted 2018-10-5] 
WANTED: Forest Area Federal Credit Union is seeking a full-time Marketing Specialist who will amaze our members by developing and implementing an overall marketing plan, coordinate advertising programs and create and distribute brochures, sales kits and other collateral materials. Must demonstrate strong communication skills, the ability to network with outside businesses and community representatives and an understanding of social media. In exchange for a Bachelor’s Degree or equivalent work experience in marketing or related major, as well as experience in providing amazing marketing services to others, Forest Area Federal Credit Union will provide a competitive base salary and an incredible full benefits package in a casual office atmosphere. If you’re ready to provide marketing support to members and prospective members in Grand Traverse, Antrim, Kalkaska, Wexford and Missaukee Counties, and if you’re ready to join a dynamic team that believes in amazing sales and service, please send a cover letter that explains why you’re ready to join us and resume to: awasek@forestarea.com.

Mortgage Loan Originator, Forest Area FCU, Fife Lake [Posted 2018-10-5]
WANTED: Forest Area Federal Credit Union is seeking a licensed and experienced Mortgage Originator who will amaze our members and prospective members with knowledge of loan processing and underwriting procedures and an extensive familiarity of mortgage products and services for both portfolio and secondary market loans. In exchange for proven experience, knowledge of guidelines and impeccable ethics and professionalism, Forest Area Federal Credit Union will provide processing and underwriting support, along with a base salary, incentive compensation and an incredible full benefits package in a casual office atmosphere. If you’re ready to provide mortgage services to members and prospective members in Grand Traverse, Antrim, Kalkaska, Wexford and Missaukee Counties, and if you’re ready to join a dynamic team that believes in amazing sales and service, please send a cover letter that explains why you’re ready to join us and resume to awasek@forestarea.com.

Financial Services Representative, Saginaw Medical FCU, Saginaw [Posted 2018-10-4]
WANTED: Saginaw Medical Federal Credit Union is seeking qualified applicants for the position of Financial Services Representative. In this position, you will assist members with a broad range of services including: opening new accounts, taking loan applications, handling IRA transactions and addressing member issues and concerns. The individual will need to be an excellent listener, have a positive attitude and possess strong self-motivation. A high school diploma or GED, with completion of or progress toward a college degree preferred. Six months to two years of financial institution experience is required. To apply, send resume to hr@smfcu.com.

Loan Officer, Saginaw Medical FCU, Saginaw [Posted 2018-10-4] 
WANTED: Saginaw Medical Federal Credit Union is seeking qualified applicants for the position of Loan Officer. In this position, you will be directly responsible for interviewing, processing and disbursing of loan applications. You will need to analyze loans at various levels of complexity, calculate debt-to-income ratios and evaluate credit profiles to determine credit worthiness of borrowers. The loan officer must provide timely follow up and problem resolution for applicants. When applicable, explain reasons for loan denial and provide alternate options. The individual will need to be an excellent listener, work well independently and possess strong analytical skills. High school diploma or GED, with completion of or progress toward a college degree preferred. Three to five years of lending experience in the financial industry. To apply, send resume to hr@smfcu.com.

Commercial Loan Coordinator, Arbor Financial CU, Kalamazoo [Posted 2018-10-3]
WANTED: Arbor Financial Credit Union is seeking an enthusiastic, self-motivated and detail-oriented professional who desires to support the team, build relationships, ensure members receive an extraordinary experience and enjoys having fun! The Commercial Loan Coordinator will assist in coordinating the process of new loan requests, renewals, refinances and annual reviews of commercial loans. This position will also perform loan servicing duties such as UCC continuations, collateral releases, updating financial statement data and proficiency with commercial and SBA Lending strongly desired. This individual should fulfill the following qualifications: Equivalent to a college degree (BS or BA in a relevant field), three to five years lending/loan processing experience, three years commercial loan processing experience desired, commercial services background desired, experience in SBA 7a and 504 financial programs, client (member) care service experience, financial services industry experience, proficient with Microsoft Office Suite, strong problem-solving skills, strong verbal and written communication and grammar skills, team player with a positive attitude and flexibility, professional demeanor and personal accountability. Additional, ability to be bonded required and ability to be registered under the SAFE Act. View our career opportunities and apply now by Monday, October 8th, 2018.

Part-Time Teller, Michigan Schools and Government CU, Shelby [Posted 2018-10-3]
WANTED: Michigan Schools and Government Credit Union seeks a part-time teller. This position will be responsible for providing high-quality member service, including effective listening and determining member needs in order deepen member relationship through cross-selling of products and services. Provides a variety of member service functions, including accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and traveler’s checks and other duties. Responsible for balancing cash drawer each day and processing end of day teller functions. To apply, visit the MSGCU website.

Part-Time Teller, Michigan Schools and Government CU, Clinton Township [Posted 2018-10-3]
WANTED: Michigan Schools and Government Credit Union seeks a part-time teller. This position will be responsible for providing high-quality member service, including effective listening and determining member needs in order deepen member relationship through cross-selling of products and services. Provides a variety of member service functions, including accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and traveler’s checks and other duties. Responsible for balancing cash drawer each day and processing end of day teller functions. To apply, visit the MSGCU website.

Assistant Manager, H.P.C. Credit Union, Alpena [Posted 2018-10-2]
WANTED: H.P.C. Credit Union is seeking an Assistant Manager who will be responsible for staff supervision, financial reporting, compliance, vendor management, maintaining and updating policies and other duties as assigned. The ideal candidate will exercise discretion and independent judgment to accomplish the credit union’s objectives and to achieve the credit union’s strategic goals and seek training opportunities to develop or enhance knowledge. Applicants should have the ability to communicate with members and staff in a positive, friendly, patient and professional manner using strong verbal, written and interpersonal communication skills, along with the ability to present information effectively to the staff and membership. H.P.C. Credit Union’s mission is to serve and promote members’ personal financial success and to continue the credit union philosophy of “People helping People.” Benefits include life, health and disability insurance, competitive salary, 401(k) and the satisfaction of helping members and staff achieve their goals. To start your career and grow with us send your cover letter and resume to hr@hpccu.com.

Lending Specialist, H.P.C. Credit Union, Alpena [Posted 2018-10-2]
WANTED: H.P.C. Credit Union is seeking a Lending Specialist. The successful candidate will assist members with their loan needs including analyzing and recommending solutions to the member’s individual situation. Duties will include entering data into the system, accurately calculating debt ratios and collateral valuations, verifying all loan documentation and loan dispersal. Knowledge of lending procedures and regulations is preferred. H.P.C. Credit Union’s mission is to serve and promote members’ personal financial success and to continue the credit union philosophy of “People helping People.” Benefits include life, health and disability insurance, competitive salary, 401(k) and the satisfaction of helping members and staff achieve their goals. To start your career and grow with us send your cover letter and resume to hr@hpccu.com.

Part Time Teller, Wildfire CU, Saginaw [Posted 2018-10-2]
WANTED: Wildfire Credit Union is looking for part-time Tellers in its Saginaw, Midland and Bay City locations. This position is responsible for providing a variety of paying and receiving functions for members in person including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and travelers checks. In addition, this position balances each day's transactions and verifies cash totals; performs a broad variety of member services functions such as opening and closing accounts, renewing certificates and assisting members with bookkeeping and checking account problems; answers members questions regarding credit union services provided and performs a variety of account maintenance duties; actively cross-sells credit union services. This position performs specific assigned side jobs and assists other Service Representatives with duties as required and serves members promptly and professionally. This position requires excellent public relations skills and an understanding of Service Representative functions and procedures. Timeliness, efficiency and accuracy as well as professionalism are vital to the successful execution of this position. This position requires a high school diploma or equivalent, with knowledge of Teller and Member Service Representative operations. Credit union experience preferred. This position requires good communication skills; professional appearance, dress and attitude; good math skills; ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine and coin and money counting machines; and good typing skills. If interested, apply by mail, email or fax by Monday, October 15, 2018. Mail: Wildfire Credit Union 6640 Bay Rd. Saginaw, MI 48604; E-mail: humanresources@wildfirecu.org; Fax: 989-497-1719. No phone calls please.

Project Manager, LOC FCU, Farmington [Posted 2018-10-2]
WANTED: LOC Federal Credit Union is searching for a self-motivated Project Manager at its Farmington Office. This individual will be responsible for successfully managing, training, planning, coordinating, evaluating, implementing and finalizing assigned corporate projects. The Project Manager will ultimately be responsible for a project's successful completion. This position will champion LOC’s TRACK Principles of Education, Automation, Efficiency, Integration and Engagement when evaluating and implementing solutions. The Project Management function will evaluate current and new technology and software as well as processes improvement. This distinguished leader will have three or more years of experience in project management, a bachelor’s degree in business administration or related field, experience working in or with financial institutions in the area of operations or technology, the capability to learn new technologies, the ability to lead, motivate and train others and the aptitude to manage and complete multiple projects in an accurate and a timely manner. To review full job description and apply, visit locfederal.com.

Branch Manager, Arbor Financial CU, Kalamazoo [Posted 2018-9-28]
WANTED: Arbor Financial CU in Kalamazoo has an open branch manager position. Come grow with them!  They’re seeking a highly motivated, enthusiastic, and team-spirited professional who exemplifies their core values: Work Together, Do the Right Thing, and Have Fun!  The successful candidate will possess proven leadership skills, decision-making abilities, supervisory experience, and the ability to promote and maintain positive member and employee relations and morale. The branch manager will coach and mentor staff to meet optimal branch expectations and goals, and build strong relationships while providing members with an extraordinary experience. This individual should fulfill the following qualifications: a high school diploma, or equivalent, is required, with a college degree preferred; Two to three years of management experience including supervisory responsibilities required; financial services industry experience; consumer lending experience preferred; service/sales experience desired; strong computer and application skills; excellent verbal and written communication and grammar skills; the ability to be bonded is required; a team player with a positive attitude and flexibility; and a professional demeanor and personal accountability. View current openings on their career opportunities page here and apply by Thursday, October 11th, 2018.

Part-time Collector, Community Focus FCU, Brownstown/Ecorse [Posted 2018-9-28]
WANTED: Community Focus FCU  is seeking a part-time collector who is self-motivated, a team player and has effective communication skills. This person will be responsible for helping to minimize delinquency of all loans while preserving member relationships. Duties include working the one to 60 day delinquent accounts, contacting members (making phone calls and mailing letters) in an attempt to secure payments. Other duties include: processing late notices; processing payments; monitoring accounts with payment plans; collecting overdrawn accounts and returned checks; preparing legal documents, garnishments and tax levies; and any other duties assigned. The ideal candidate will have a minimum of two years’ prior collection experience, knowledge of legal requirements relating to loans and collections, such as the Equal Credit Opportunity Act, Fair Debt Collection Practices Act and all lending and collection regulations. Applicants must be available to work at the Brownstown or Ecorse offices a minimum of 20 hours per week including some Saturdays. To apply send resume to aartico@communityfocusfcu.org.

Member Service Supervisor, Lakeshore FCU, Muskegon [Posted 2018-9-28]
WANTED: Lakeshore FCU in Muskegon is seeking an outgoing person with leadership skills to fill an open member service supervisor position. The selected candidate will be responsible for overseeing the teller area and helping members with their financial needs. Duties include teller functions, account opening/closing, resolving problems, and training. Interested candidates must possess a high school diploma or equivalent and a minimum of two years’ financial institution experience with the above responsibilities. Anyone possessing CU*Answers experience would be an asset. There is an opportunity for advancement. Benefits include a pension plan, 401(k) plan, health insurance, vacation, paid holidays, logo-wear allowance, tuition reimbursement, and more. Qualified individuals may apply to manager@lakeshorefcu.com

Member Business Loan Officer, Michigan Schools & Government CU, Troy [Posted 2018-9-27]
WANTED: Michigan Schools and Government CU in Troy is seeking a member business loan officer. The qualified candidate will be responsible for: the acquisition of new business relationships resulting in business loans; the active management of an existing portfolio of business loans with annual revenues of $2-$25MM; building relationships with members and prospective members; and delivering an exceptional member experience designed to retain and grow usage of the credit union’s products and services. For more information and to apply click here.

Branch Service Specialists, Michigan Schools & Government CU, Madison Heights and Livonia [Posted 2018-9-27]
WANTED: Michigan Schools and Government CU is seeking branch service specialists for its Madison Heights and Livonia branches. This position performs a broad range of member sales and service functions to deliver the credit union’s brand promise to members. The selected applicants will: be responsible for sales related activities on a day to day basis, as either a MSR or teller, with a focus on identifying member needs by asking questions and offering solutions in order to build loyal member relationships; complete day-to-day responsibilities of member service (loan applications, opening new memberships, opening IRAs, setting-up automated services and other member service requests); be fully versed and able to perform teller functions; be responsible for balancing each day’s transactions and verifying cash and transaction totals when operating as a teller; work as a productive, cooperative and engaged team member to serve members and reach individual and branch goals; and demonstrate exceptional member service skills. For more information and to apply click here.

Tellers, Michigan Schools & Government CU,  St. Clair Shores, Madison Heights and Royal Oak [Posted 2018-9-27]
WANTED: Michigan Schools & Government CU is seeking tellers for its St. Clair Shores, Madison Heights and Royal Oak branches. Tellers are responsible for: providing a high quality of member service, including effective listening and determining member needs in order deepen member relationships through cross-selling products and services; providing a variety of member service functions, including accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and traveler’s checks and other duties; and balancing a cash drawer each day and processing end of day teller functions. Click here for more information and to apply.

Accountant, Ukrainian Selfreliance Michigan FCU, Warren [Posted 2018-9-27]
WANTED: Ukrainian Selfreliance Michigan FCU in Warren is seeking an accountant. A bachelor’s degree in accounting, finance or business is preferred. Prior credit union experience, Excel knowledge, and knowledge of the Fiserv Galaxy system are a plus. Job responsibilities include, but are not limited to: overseeing the daily operations of the accounting department; providing financial information to management; preparing financial reports, training, directing and coordination accounting personnel; and assisting auditors and regulatory examiners as needed. To apply email resume and cover letter to cuwarren@usmfcu.org.

Member Services Lender, Extra Credit Union, Warren [Posted 2018-9-25]
WANTED: Extra Credit Union in Warren is expanding their loan department and is seeking a member services lender. The selected applicant will build relationships with members in person, or by phone, to discuss the member's lending needs by obtaining personal and credit information for submittal. This individual will: enter relevant data into Symitar system along with the recommendation; submit applications to the underwriting team; and notify applicants of loan decisions, while identifying other product and service opportunities for each member. Candidates must be professional, accurate and have excellent communication skills. Extra Credit Union offers great benefits plans including medical, dental, optical, 401(K) and lucrative monthly incentives. To apply send resume and cover letter to: lhockney@extracreditunion.org.

Mortgage Loan Advisor, Wanigas CU, Saginaw [Posted 2018-9-25]
WANTED: Wanigas CU in Saginaw has an opening for a mortgage loan originator. They are looking for a highly motivated mortgage lending professional to develop and maintain a quality network of business relationships while assisting members with mortgage lending products.  The ideal candidate will have three or more years of residential mortgage lending experience, a college degree or equivalent work experience, an advanced technology skillset (working in a paperless lending environment), excellent verbal and written communication skills, knowledge of Fannie Mae guidelines and federal and state mortgage lending regulations. This position will have set lending goals and must be able to travel to various locations to meet with members and/or business associates. For more detailed information or to apply, submit your resume to hiring@wanigas.com.

Teller, United Bay Community CU, Pinconning [Posted 2018-9-24]
WANTED: United Bay Community CU in Pinconning is searching for a member-focused professional to join their team as a teller. As the first impression of the credit union the selected applicant will treat each member with respect and professionalism while providing them timely and accurate service. This individual will help build trust and rapport with members and provide them with the resources to develop strong financial roots. The successful candidate will: perform related teller, receptionist and secretarial functions, as required; ensure that members are served promptly, professionally and accurately; suggest additional products and services that will improve the member’s financial well-being by using benefit statements; positively contribute to your teams dynamic to help meet branch and corporate goals; be willing to build strong working relationships and support other departments throughout the organization. This person must have good communications skills and maintain professional appearance, representing the credit union in the highest standard. A high school diploma or equivalent is needed, with cash handling experience and basic understanding of credit union operations preferred. To apply submit resume to career@ubccu.org.

Mortgage Loan Originator, United Bay Community CU, Mattawan [Posted 2018-9-24]
WANTED: United Bay Community CU in Mattawan is currently looking for a highly motivated professional to join their team as a mortgage loan originator (MLO).  The ideal candidate will possess a strong working knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs. The MLO must exhibit excellent communication skills and public relation abilities to assist them in building a portfolio of current and new members and business contacts. Responsibilities will include: effective and professional completion of assigned loan origination functions, including but not limited to: the foundation for credit worthiness, knowledge of loan policies, processing and underwriting guidelines and familiar with title reports, appraisals and insurance; providing members with general credit union information and cross-selling products and services; establishing and maintaining effective and professional business relations with members, realtors, and building professionals; promoting communication, cooperation, respect and teamwork with other departments within the credit union; and other related duties as required or assigned. Applicants should possess a high school diploma or equivalent, with additional coursework in business or related field preferred. One to two years of related loan processing experience is also needed, with a real estate background preferred. To apply submit resume to career@ubccu.org.

Teller, Motor City Co-op CU, Warren [Posted 2018-9-21]
WANTED: Motor City Co-op CU is seeking a friendly, confident and motivated individual for an open teller position at its Warren branch. The qualified candidate will be responsible for processing member transactions, accurately balancing a cash drawer, encoding checks, balancing an ATM and other teller functions as assigned. This person will work in direct contact with members and must have the ability to listen to the member’s needs, communicate effectively, cross-sell the credit union’s products and services and represent the credit union in a positive and professional manner. Experience is preferred but not necessary. This position requires occasional Saturday hours. Candidates must be able to work at other credit union branches as needed. To apply email cover letter and resume to resumes@motorcitycoopcu.com.

Part-time Teller, Michigan Schools & Government CU, Madison [Posted 2018-9-20]
WANTED: Michigan Schools & Government CU in Madison has an open part-time teller position. The qualified candidate will be responsible for providing a high quality of member service, including effective listening and determining member needs in order to deepen the member relationship through the cross-selling of products and services. This individual will provide a variety of member service functions including accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and traveler's checks and other duties. They will also be responsible for balancing a cash drawer each day and processing end-of-day teller functions. Click here to apply.

Part-Time Teller/MSR, People Driven CU, Ypsilanti [Posted 2018-9-20]
WANTED: People Driven CU (PDCU) is seeking a part-time teller/MSR for its Ypsilanti branch. Do you love to provide excellent service, multitask and have a high attention to detail? They are seeking an experienced customer service/sales representative to serve members promptly and professionally while conducting monetary transactions. Schedule flexibility and Saturday work may be required. The essential functions of the position are to: greet customers and welcome them to PDCU; process transactions for members accurately and quickly while meeting regulatory compliance requirements; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies; identify how to make financial services more convenient for members by finding the right solutions for them and recommending additional products and services and special promotions. This position requires a high school graduate or equivalent, with experience in cash handling, sales, or customer service preferred. Applicants should have: strong problem solving skills; speed, accuracy, and confidentiality in processing detailed transactions; adaptability and willingness to work flexible working hours including Saturdays; excellent attendance and punctuality; strong member/employee service orientation, with a passion for delivering superior service/results; excellent verbal, written, and interpersonal communication skills, with the ability to exhibit a pleasant disposition under all circumstances; be capable of handling conflict and difficult conversations, multiple concurrent tasks and constant interruptions; good organization and time management skills; and be tech savvy with good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet and the ability to learn internal use software. People Driven CU has been serving the community for 90 years and they strive to surround themselves with smart, passionate people who are curious and can apply experience and insight. People Driven believes in mutual success built on cultivation of long-term employee, member and vendor relationships. To apply send cover letter, salary requirements and resume to HR@peopledrivencu.org.
 

Remote Services Specialist, Parkside CU, Westland [Posted 2018-9-20]
WANTED: Parkside CU in Westland is seeking a remote services specialist to join their growing team. This position's role is to assist members and potential members with their telephone requests, as well as daily management of electronic service products such as mobile deposit, bill pay and website inquiries. The qualified applicant will resolve customer questions and problems, cross-sell products and services and be responsible for the administration of the plastic card program. This individual ensures that members are promptly and professionally served. Applicants must have a good working knowledge of basic computer software. Strong organizational and analytical skills are also necessary. To apply send cover letter and resume to Doris Graham, Parkside CU, 1747 S Newburgh Rd, Westland, MI 48186, or click here to apply.

Branch Manager, CP FCU, Saline [Posted 2018-9-20]
WANTED. CP FCU has an opening for a branch manager at their soon-to-be newest location in Saline. CP FCU has a unique culture that values employees, recognizes excellence and celebrates frequently with food. If you have a gift for leading people, building relationships and serving others (with gusto and maybe a little weirdness every day) then CP FCU is the place for you! Exciting things are in store as CP embarks on opening a remote branch over 50 miles from its current Jackson County branch locations, and in a brand new community for us to boot! As the Saline branch manager you will be the on-site builder of their newest branch.  Your j-o-b here is to bring the CP difference to a new community in a new location as well as lead a team of CP folks who can provide a range of products and services that bring joy to their brand shiny new members!  While holding this role, not only will you oversee branch productivity, team leadership and facility over-sight, you will also ensure full-service branch capabilities by personally meeting, greeting and delighting new business members with their account and loan needs as well as processing applications for those seeking to buy a home. A sampling of the branch manager duties include: selecting, coaching and retaining a group of well-trained employees and ensuring they have advanced skills in order to serve the community; monitoring and ensuring facility maintenance, security and safety; work it - they expect this position to pitch-in right along-side their team to do whatever it takes to get the work done; selecting, recommending and authorizing purchase of equipment and supplies; reviewing branch data, preparing reports, drawing conclusions and adjusting business practices based on data and other gathered information; ensuring the safety and security of the branch and its people; and building relationships within the Saline community. Qualifications they are looking for include: an associate’s degree preferred; four to ten years of related experience; the ability to work under pressure with stressful situations; good communication skills, both written and verbal; strength in working independently with minimal supervision; the ability to be a relationship-builder both internally and externally; and the ability to handle difficult situations tactfully and gracefully. The selected applicant will be required to obtain and maintain a Nationwide Mortgage Licensing System & Registry (NMLS) designation. In addition to being a leader of a brand new branch this is an opportunity to initiate and build on the unique CP Federal culture in a brand new community. To apply click here.

Part-time Tellers, United Financial CU, Saginaw, Freeland and Bridgeport [Posted 2018-9-20]
WANTED: United Financial CU is looking part-time teller(s) for their Saginaw, Freeland, and Bridgeport locations. General duties include: performing limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy; maintaining accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures; and educating members on the products and services offered by the credit union. Applicants must have clear and concise communication skills, skill in handling money and aptitude for detail work, the ability to relate to members effectively, with typing skills and computer literacy desirable with emphasis on accuracy. Previous related experience and high school diploma or related degree is desired. To apply send resume to hr@unitedfinancialcu.org.

Part-time Operations Coordinator, Kellogg Community CU, Battle Creek [Posted 2018-9-20]
WANTED: Kellogg Community CU in Battle Creek is seeking a part-time operations coordinator. The operations coordinator assists the organizaiton in achieving sales, service and operational goals. This is a multi-functional position that is involved in all aspects of electronic services and the growth of electronic services. This position requires a high school diploma or equivalent (GED) and one to three years of similar or related experience. Also needed are: strong computer skills; solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously; the ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences; professional and effective interpersonal skills; being detail oriented; and the ability to build relationships. This hourly position has standard hours that are related to the needs of the membership and business flow. It's an hourly position and compensation will be based upon established guidelines and contracts. For more detailed information and to apply click here.

Risk Compliance Officer, Lansing [Posted 2018-9-19]
WANTED: A credit union in the Lansing area is seeking a risk compliance officer (RCO) to oversee the credit union's compliance program. The qualified candidate will function as an independent and objective body that reviews and evaluates compliance issues and concerns within the credit union. This position establishes a broad-picture overview of the credit union's compliance and risk positions and responses, and works to ensure the Board, management and employees are in compliance with the rules and regulations of the applicable agencies, as well as ensuring that company policies and procedures are being followed. The RCO acts as staff to the president/CEO and the Board by monitoring and reporting results of the risk compliance and ethics efforts of the credit union. This individual, together with the management team, is authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program. This person must be - or become - certified in BSA/AML and OFAC compliance (BSACS). The credit union also requires that they become a national certified compliance officer (NCCO). Interested candidates should send a resume to: dkindy@cpcunow.com for a confidential review. Please include best contact information for immediate consideration.

Mortgage Originator, Genisys CU, Auburn Hills [Posted 2018-9-18]
WANTED: Genisys CU, a progressive $2.4 billion credit union in Auburn Hills, is seeking a mortgage originator. This position receives a robust number of leads that are generated internally by branch referrals. The qualified applicant should possess a minimum of three years of lending and residential mortgage loan origination and knowledge of state and federal lending regulations and secondary market guidelines. NMLS License required (cost covered by Genisys CU). Established relationships with realtors and other third parties in the industry are preferred. This individual should have strong communication and interpersonal skills, and the ability to promote a positive and productive team atmosphere. Genisys CU offers an aggressive compensation plan with great benefits. To apply click here.

Regulatory Compliance & Legal Counsel, United FCU, Niles or St. Joseph [Posted 2018-9-18]
WANTED: United FCU has an open regulatory compliance and legal counsel position. This position will be at either the Niles or the St. Joseph branch. The qualified candidate will be responsible for ensuring the credit union is in full compliance with all banking laws, regulations, and internal policies and procedures. This individual will also serve as the advisor to the director of regulatory and legal and credit union staff in the areas of compliance and legal review, and make recommendations to reduce exposure to regulatory compliance and legal risks. Click here to apply. 

Senior Credit Analyst, United FCU, St. Joseph [Posted 2018-9-18]
WANTED: United FCU in St. Joseph is seeking a senior credit analyst. This position is responsible for credit and collateral risk analysis for business lending, by providing guidance and assistance to the business lending manager in terms of analyzing financial information and providing loan structure recommendations. The selected applicant will also be responsible for portfolio management, which includes timely servicing and management of the portfolio, and for pipeline management and providing guidance to the sales team and collections department. Click here to apply.

Business Service Advisor, United FCU, St. Joseph [Posted 2018-9-18]
WANTED: United FCU in St. Joseph is seeking a business services advisor. The business service advisor provides quality business lending expertise through financial counseling and product awareness to credit union members regarding their business financing needs, and generates investment quality business loans by taking loan applications in support of loan growth objectives. This position generally manages a typical book of business of $15MM-$25MM. Click here to apply. 

Branch Manager I, United FCU, Holland [Posted 2018-9-18]
WANTED: United FCU is seeking a branch manager I for its Holland branch. This is a management position responsible for selling products and services, coaching member satisfaction through the branch delivery channels, and managing a branch with less than $50 million in assets. Click here to apply. 

Service Desk Attendant, Dow Chemical Employees' CU, Midland [Posted 2018-9-18]
WANTED: Dow Chemical Employees' CU in Midland is seeking a service desk attendant. The qualified applicant will be responsible for the professional, effective and efficient handling of all member service requests and needs upon entering DCECU. The service desk attendant also provides exemplary service in a manner consistent with the values and mission of DCECU. This individual will provide service to members, vendors, and guests, directly meeting their service needs or coordinating the next level of service interaction with another member of the DCECU team. The role is tasked with a high level of member engagement, organization and professional acumen. It also supports the credit union through completion of administrative duties and positive member interactions. A high school diploma or equivalent is required, along with at least six months' experience in a customer service environment. Click here for more information and to apply.

Mortgage Loan Originator, Kellogg Community CU, Kalamazoo [Posted 2018-9-18]
WANTED:  Kellogg Community CU in Kalamazoo has an immediate opportunity for an experienced, sales-oriented mortgage loan originator. This individual will have the opportunity to work with members throughout the entire loan process. The ideal candidate will be self-motivated, possess strong relationship development skills, and provide world class service to current and future credit union members. Candidates should have solid mortgage experience, with a strong sales track record and motivation to meet established goals. KCCU offers a competitive benefit package with a salary plus commission pay structure and a fun, team oriented work experience. The selected applicant will: develop and maintains successful relationships with business referral sources; prospect new mortgage lending opportunities; meet with members as necessary during various stages of the loan process; utilize KCCU training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external members and internal business partners; provide complete loan applications to fulfillment center partners; ensure exceptional member experience by overseeing loan process from origination to close and providing ongoing communication to member and business partners; achieve production goals as established by KCCU; and oversee and ensure successful completion of all assigned mortgage loan officer training activities. Requirements for the position are a minimum of one year residential mortgage lending experience with a focus on generating self-sourced business; demonstrated success in prospecting, generating leads, closing business and consistently meeting/exceeding production goals; and a verifiable, established network of referral business including real estate professionals and other centers of influence. Necessary skills include: strong computer skills including a fundamental understanding of MS applications, database management, and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information; solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously; the ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences; the ability to analyze and comprehend complex financial data and provide financial alternatives; and professional and effective interpersonal skills. A high school diploma or equivalent is required, with a four year college degree preferred. The hours of this job are standard, and related to the needs of the membership and business flow. The hours of this job are standard, and related to the needs of the membership and business flow. This is an hourly position; compensation will be based upon established guidelines and contracts. Click here to apply.

Part-time Loan Clerk, Kellogg Community CU, Battle Creek [Posted 2018-9-18]
WANTED: Kellogg Community CU in Battle Creek is looking for a part-time loan clerk. This role is a critical position for the organization. The loan clerk assists in achieving sales, service and operational goals. This is a multi-functional position that will manage processes and assist where the business need arises. Essential functions and responsibilities: process GAP claims; process CL/CD and accidental death claims; provide notary services; manage indirect document scanning; manage home equity document scanning; management of the loan servicing extension and email; Allied management and upload; manage closed mortgage account file maintenance; execute HELOC and balloon maturity letters; process verification of mortgages; manage title and lien tracking; manage mortgage and home equity filing; manage mortgage labels; provide informed, professional and accurate service and support to all members; keep management informed regarding operating issues affecting the department; perform other job-related duties as assigned. The hours of this job are standard, and related to the needs of the membership and business flow. This is an hourly position; compensation will be based upon established guidelines and contracts. Click here to apply.

Senior Portfolio Manager, Michigan Business Connection, LLC, Ann Arbor [Posted 2018-9-14]
WANTED: Michigan Business Connection, LLC, a leading CUSO supporting Michigan credit unions in all aspects of commercial lending and managing a high quality and growing loan portfolio of nearly $750 million dollars in lending assets, is seeking an accomplished financial industry professional to join their team as a senior portfolio manager. The senior portfolio manager is a seasoned team leader accountable and responsible for commercial credit analysis and portfolio risk monitoring. This position is directly responsible for managing and servicing a portfolio of commercial loan relationships while maintaining, expanding and building relationships, resulting in a high degree of customer satisfaction. The successful candidate will have significant experience in portfolio management, commercial underwriting, and direct knowledge of managing SBA guaranteed loan products. Qualified candidates should submit their resume and qualifications with a personally written letter promoting themselves as a candidate to jennyc@mbcloans.biz.

Senior Documentation Specialist, Michigan Business Connection, LLC, Ann Arbor [Posted 2018-9-14]
WANTED: Michigan Business Connection, LLC, a leading CUSO supporting Michigan credit unions in all aspects of commercial lending and managing a high quality and growing loan portfolio of nearly $750 million dollars in lending assets, is seeking an accomplished financial industry professional to join their team as a senior documentation specialist. The successful candidate will have at least 10 years of commercial loan documentation experience for financial institutions, expertise with various loan and collateral types and the ability to document commercial loans using both a documentation system and custom created loan documents. Candidates must have the ability to handle complex documentation with independence which will include SBA 7A and construction loans.  Knowledge of lending and regulatory compliance is required. Qualified candidates should submit their resume and qualifications with a personally written letter promoting themselves as a candidate to jennyc@mbcloans.biz

Controller, Michigan Business Connection, LLC, Ann Arbor [Posted 2018-9-14]
WANTED: Michigan Business Connection, LLC, a leading CUSO supporting Michigan credit unions in all aspects of commercial lending, and managing a high quality and growing loan portfolio of nearly $750 million dollars in lending assets, is seeking an accomplished financial industry professional to join their team as a controller. The successful candidate will have: at least seven to 10 years of financial reporting, audit or comparable experience for financial institutions; expertise with various loan systems and loan accounting procedures; and a successful track record managing and developing people and processes. The position is directly responsible for and highly engaged in all aspects of financial reporting preparation. Knowledge of lending and regulatory compliance is required and a CPA designation is preferred. Qualified candidates should submit their resume and qualifications with a personally written letter promoting themselves as a candidate to jennyc@mbcloans.biz.

Teller, Alpena Alcona Area CU, Lincoln [Posted 2018-9-14] 
WANTED: Alpena Alcona Area CU in Lincoln is seeking to fill a teller position. Duties include interacting directly with credit union members and employees and acting as the credit union’s representative to the membership in an environment of helpfulness and trust. The selected applicant will assist credit union members with cash transactions. Other duties include: cross-selling additional credit union products and services to new and existing members to enhance members’ financial position; ensuring that members are promptly and professionally served; providing quality member service in person and by telephone; processing member requests accurately and with timeliness; providing service and rate information; processing transaction requests; and answering questions regarding account information is a must. In this position, one must follow fraud prevention and security procedures. The highest level of service will be provided to both internal and external members by delivering on the following service promises: (1) I will always address you by your name, (2) I will treat you like you own the place-that’s right you are an owner of our cooperative, (3) I will treat you with the highest level of professionalism, (4) I will make it convenient to do business with our Credit Union, (5) I will identify your financial needs and offer a solution that will improve your financial well-being, (6) I will provide you with “above and beyond the call of duty” service at all times, (7) I will strive to deliver service that is 100% accurate, and (8) I will always thank you, our owner, for your business. This person will practice open communication with all levels, be accountable by taking ownership of member issues and responsibility for their actions, foster teamwork by cooperating and collaborating with other employees, seek ways to make the workplace fun for themselves and others, conduct themselves with integrity by being honest, trustworthy and ethical in all work activities and interactions, work with a service orientation by having a genuine concern for the needs of one’s members and by being friendly, professional and following through on commitments, and demonstrate humility in all interactions and remember to leave their ego at the door when they arrive to work. Click here to apply.

Teller, Alpena Alcona Area CU, Oscoda [Posted 2018-9-14]
WANTED: Alpena Alcona Area CU in Oscoda is seeking to fill a teller position. Duties include interacting directly with credit union members and employees and acting as the credit union’s representative to the membership in an environment of helpfulness and trust. The selected applicant will assist credit union members with cash transactions. Other duties include: cross-selling additional credit union products and services to new and existing members to enhance members’ financial position; ensuring that members are promptly and professionally served; providing quality member service in person and by telephone; processing member requests accurately and with timeliness; providing service and rate information; processing transaction requests; and answering questions regarding account information is a must. In this position, one must follow fraud prevention and security procedures. The highest level of service will be provided to both internal and external members by delivering on the following service promises: (1) I will always address you by your name, (2) I will treat you like you own the place-that’s right you are an owner of our cooperative, (3) I will treat you with the highest level of professionalism, (4) I will make it convenient to do business with our Credit Union, (5) I will identify your financial needs and offer a solution that will improve your financial well-being, (6) I will provide you with “above and beyond the call of duty” service at all times, (7) I will strive to deliver service that is 100% accurate, and (8) I will always thank you, our owner, for your business. This person will practice open communication with all levels, be accountable by taking ownership of member issues and responsibility for their actions, foster teamwork by cooperating and collaborating with other employees, seek ways to make the workplace fun for themselves and others, conduct themselves with integrity by being honest, trustworthy and ethical in all work activities and interactions, work with a service orientation by having a genuine concern for the needs of one’s members and by being friendly, professional and following through on commitments, and demonstrate humility in all interactions and remember to leave their ego at the door when they arrive to work. Click here to apply.

Part-time Teller, Alpena Alcona Area CU, Ossineke [Posted 2018-9-14]
WANTED: Alpena Alcona Area CU is seeking a part-time teller for its Ossineke branch. Duties include interacting directly with credit union members and employees and acting as the credit union’s representative to the membership in an environment of helpfulness and trust. The selected applicant will assist credit union members with cash transactions. Other duties include: cross-selling additional credit union products and services to new and existing members to enhance members’ financial position; ensuring that members are promptly and professionally served; providing quality member service in person and by telephone; processing member requests accurately and with timeliness; providing service and rate information; processing transaction requests; and answering questions regarding account information is a must. In this position, one must follow fraud prevention and security procedures. The highest level of service will be provided to both internal and external members by delivering on the following service promises: (1) I will always address you by your name, (2) I will treat you like you own the place-that’s right you are an owner of our cooperative, (3) I will treat you with the highest level of professionalism, (4) I will make it convenient to do business with our Credit Union, (5) I will identify your financial needs and offer a solution that will improve your financial well-being, (6) I will provide you with “above and beyond the call of duty” service at all times, (7) I will strive to deliver service that is 100% accurate, and (8) I will always thank you, our owner, for your business. This person will practice open communication with all levels, be accountable by taking ownership of member issues and responsibility for their actions, foster teamwork by cooperating and collaborating with other employees, seek ways to make the workplace fun for themselves and others, conduct themselves with integrity by being honest, trustworthy and ethical in all work activities and interactions, work with a service orientation by having a genuine concern for the needs of one’s members and by being friendly, professional and following through on commitments, and demonstrate humility in all interactions and remember to leave their ego at the door when they arrive to work. Click here to apply.

Mortgage Originator, Alpena Alcona Area CU, Alpena/Ossineke [Posted 2018-9-14]
WANTED: Alpena Alcona Area CU is seeking to fill a mortgage originator position that will serve both Alpena and Ossineke. Basic qualifications include a college degree or equivalent experience in business, finance, economics, accounting, or related field and a minimum of two years residential mortgage lending experience with a focus on generating self-sourced business, and proven knowledge of the financial industry. Other requirements include, but are not limited to, knowledge of conventional and/or government lending programs/guidelines, an understanding of state and federal regulations governing real estate lending, and experience in mortgage processing, underwriting and or closing procedures. Click here to apply.

Recovery Resolutions Agent, Alpena Alcona Area CU, Alpena [Posted 2018-9-14]
WANTED: Alpena Alcona Area Credit Union in Alpena is seeking a recovery resolutions agent. The position requires an individual to be responsible for working with other financial resolutions staff to achieve department goals, reduce overall delinquency and recover charged-off loans. The qualified applicant must: build trusted relationships by providing members with superior financial solutions and outstanding service; ensure timely contact of members with delinquent loans to inquire about repayment intent; initiate calls to members in accordance with credit union policies and procedures and applicable rules and regulations; work with members to establish payment arrangements as necessary and collect and document delinquent accounts in accordance with departmental and legal guidelines; review delinquent accounts; determine probable reasons for account status and contact members to resolve delinquencies, as well as utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts; exercise contractual remedies as needed; and ensure the company's professional image is maintained. This individual must be knowledgeable about the credit union’s products and services and the credit union’s policies and practices, along with the Fair Debt Collections Practices Act, Bankruptcy Laws (Chapter 7, 11, and 13), and the credit union’s BSA/AML program. Basic qualifications include a minimum of two years collection experience within a financial institution. Additional experience working as a loan officer is preferred. Knowledge of collection and lending procedures, practices, and lending qualifications associated with the loan processing and underwriting profession and familiarity with mortgage and consumer collections, repossession and credit reporting laws and requirements also needed. Additional requirements include the ability to remain calm, patient, objective and professional when presented with difficult situations. This person must be able to work in a time sensitive environment, making sound decisions, communicating these decisions to members as well as internal staff. Click here to apply.

Branch Manager, Alpena Alcona Area CU, Ossineke [Posted 2018-9-14]
WANTED: Alpena Alcona Area is seeking a branch manager for their Ossineke branch. Are you ready for a new and thrilling career? As a branch manager at Alpena Alcona Area CU's Ossineke location you will carry out supervisory responsibilities in coordination with the human resources department and lead and motivate employees, along with community and branch networking. Captivating exceptional member service and experience is top priority as the credit union's mission is "to be your most trusted and valued financial partner." Are you ready to take on the dynamic and promising opportunity to simplify members' lives, work in their best interest and be an advocate to help them achieve their financial goals? Click here to apply.

Member Relations Representative, Alpena Alcona Area CU, Alpena - North Office [Posted 2018-9-14]
WANTED: Are you ready for a new and thrilling career? As a member relations representative at Alpena Alcona Area CU’s north office location in Alpena you will be responsible for creating an incredible “first impression” to all who enter the branch through existing and prospective members and promotion of credit union financial products. Six months to one year of experience in financial services or sales related field, as well as being extremely sales oriented with a strong desire to continually surpass goals and sales targets is preferred. Captivating exceptional member service and experience is top priority, as their mission is “To be your most trusted and valued financial partner.” Are you ready to take on the dynamic and promising opportunity to simplify members’ lives, work in their best interests, and be an advocate to help them achieve their financial goals? If so join their family today! Click here to apply.

Human Resources Professional, Public Service CU, Romulus [Posted 2018-9-13]
WANTED: Do you love helping people? Want to support a team of friendly, talented, fun-loving employees? Public Service CU in Romulus is seeking an experienced human resources professional. Responsibilities include employee payroll and benefits administration, maintenance and administration of the human resource information system, and involvement in recruiting, selections and onboarding of new employees. The qualified individual will also participate in the planning, development and implementation of other HR department programs and initiatives. Requirements include: an associate's degree in a related field and one to three years' human resources experience (or equivalent combination of education and experience); excellent verbal and written communication skills; computer proficiency including MS Excel, Word, Outlook, etc; personal financial responsibility, integrity and excellent work ethics; and excellent problem-solving and organizational skills. Knowledge of credit union products and services and the ability to effectively manage multiple responsibilities and priorities also preferred. Working knowledge of ADP Workforce Now a big plus. To apply click here.

Teller, Michigan Schools & Government CU, Royal Oak [Posted 2018-9-13]
WANTED: Michigan Schools & Government CU in Royal Oak has an open teller position. The selected candidate will be responsible for providing a high quality of member service, including effective listening and determining member needs in order to deepen the member relationship through the cross-selling of products and services. This position provides a variety of member service functions, including the accurate processing of savings and draft accounts, loan transactions, loan transactions, cashing checks, selling money orders and traveler's checks and other duties. It is also responsible for balancing a cash drawer each day and processing end-of-day teller functions. To apply click here.

Teller, Michigan Schools & Government CU, St. Clair Shores [Posted 2018-9-13]
WANTED: Michigan Schools & Government CU in St. Clair Shores has an open teller position. The selected candidate will be responsible for providing a high quality of member service, including effective listening and determining member needs in order to deepen the member relationship through the cross-selling of products and services. This position provides a variety of member service functions, including the accurate processing of savings and draft accounts, loan transactions, loan transactions, cashing checks, selling money orders and traveler's checks and other duties. It is also responsible for balancing a cash drawer each day and processing end-of-day teller functions. To apply click here.

IRA Specialist, Diversified Members CU, Detroit [Posted 2018-9-13]
WANTED: Diversified Members CU in Detroit is looking for an experienced IRA specialist. The qualified candidate will assist the member experience manager in processing new IRA applications and maintaining and servicing IRA accounts, and assist the department as a MSR as needed. Consumer loan experience is required to help assist the loan department as needed. This individual must maintain a professional and courteous attitude, have excellent oral and written communication skills and the willingness to work additional hours when the need arises. The IRA specialist must be certified and be able to provide documentation of certification. DMCU offers a competitive benefit package. Interested qualified applicants may apply by emailing their resume and cover letter with salary requirements to dmcujobs@gmail.com. No phone calls, please.

Loan Processor, Diversified Members CU, Detroit [Posted 2018-9-13]
WANTED: Diversified Members CU is looking for a loan processor to work at their branch office in the Coleman A. Young Municipal Building in Detroit. Responsibilities include, but are not limited to: answering calls regarding loan products; assisting members with the loan process; inputting all loan information into lending software; reviewing and verifying loan documents for accuracy; obtaining credit reports; and closing loans with the members. Loan processors must be able to accurately perform debt ratios and mathematical calculations and must have excellent communication skills. Knowledge of lending policies/procedures preferred. This individual will also wait on members and assist them with their cash service needs, and must be comfortable cross-selling the credit unions products and services. They are seeking a friendly and outgoing person who is looking to make a difference. The successful candidate must be willing to work flexible hours and may be required to work at other branches as needed. A high school diploma or GED is required, with some college preferred. To apply submit resume, cover letter and wage requirements to dmcujobs@gmail.com. Please, no phone calls.

Operations ATM Support Generalist, Community Choice CU, Farmington Hills [Posted 2018-9-13]
WANTED: Community Choice CU in Farmington Hills is seeking an operations ATM support generalist. The qualified candidate will be responsible for overseeing the daily functionality of the ATM fleet. Essential duties and responsibilities of this position are to: perform all ATM functions, review check images to mitigate risk, monitor ATM Network upgrades, oversee ATM dispute form; perform initial risk review of ATM  check images and communicate exceptions to the member centers; work closely with the ATM support generalist to maintain the ATM fleet and distribute findings to designated departments; oversee the ATM key performance measurement report and provide information to the accounting department within the designated time; communicate with technical support and vendors to troubleshoot software/hardware problems; monitor ATM Fleet uptime/downtime and complete the ATM report; review reports to look for trends and report recommendations to improve ATM up time if necessary; provide operational support and guidance to the team in the member centers about the operational aspects to ensure member centers are kept abreast of any ATM changes to assist the members; monitor and coordinate ATM cash ordering to ensure accurate cash levels are maintained to replenish at all times; oversee the off-premise ATM balancing with vendors; watch for emerging trends of ATM software and fraud detection; actively own and resolve ATM incidents that are generated via the standard monitoring tools, working closely with ATM vendors and other internal or external partners; ensure incident documentation is well written, easily understood and actionable by vendors and partners; monitor age of each machine and recommend replacements for aging machines in time for budget season; process ATM dispute forms in order to ensure timely and accurate processing; monitor the provisional credit process; gather and present cash/member center operations related audit requests as requested; recommend process improvement and work with operations management to update and develop standard operating procedures; develop extensive knowledge of ATM processes and technology; learn quickly and utilize a number of supporting systems; effectively multi-task; demonstrate the core values when working with team members, leaders, vendors and members to create a positive customer experience and working environment; and receive and resolve incoming telephone service calls and e-mails, and any other communication method. To learn more about the position and to apply click here.

Audit Support Specialist, Community Choice CU, Farmington Hills [Posted 2018-9-13]
WANTED: Community Choice CU in Farmington Hills is seeking an audit support specialist. This position performs internal audits to ensure member centers are adhering to credit union guidelines.  The selected candidate will be responsible for: overseeing equipment management and managing the performance of the cash equipment; performing semi-annual member center audits and reporting audit results to the member center management; monitoring and maintaining the audit mailbox; overseeing hardware defaults to vendor to ensure proper functionality and timely resolution is provided to the member centers; reviewing reports to look for trends and reporting recommendations to improve up-time if necessary; gathering and presenting member center operations related requests as necessary; educating and informing member centers of operational changes by conducting training sessions and coaching when applicable; gathering data from member centers’ records and preparing, completing and/or processing reports, which require an understanding of departmental policies and procedures; providing operational support and guidance to the team in the member centers regarding operational aspects to ensure member centers are kept abreast of any policy or procedure changes to assist the members; managing member center cash machine fleet for optimal uptime and usage; monitoring the age of each machine and recommending replacements for aging machines in time for budget season; managing the over/short postings from member centers; conducting and reporting on quality control for consumer and business accounts in the member centers; maintaining quarterly reporting of member center scorecards consisting of quality control, out of balance, audit results; working with risk management to stay abreast of compliance trends and changes. This person will also receive and resolve incoming telephone service calls and e-mails, and any other communication method. This position requires outstanding written and verbal communication skills with demonstrated ability consulting with all levels of the credit union. This position will also recommend process improvement and work with operations management to update and develop standard operating procedures and develop extensive knowledge of retail processes and technology. The ability to learn quickly, utilize a number of supporting systems and effectively multi-task are also required. This individual will demonstrate the credit union’s core values when working with team members, leaders, vendors and members to create a positive member experience and work environment. To learn more about the position and to apply click here.

Administrative Assistant, Community Choice CU, Farmington Hills [Posted 2018-9-13]
WANTED: Community Choice CU in Farmington Hills is seeking an administrative assistant. The primary purpose of this position is to assist the credit union in living out its purpose - "We believe in helping our neighbors achieve the life they desire." A key component of this mission is to provide outstanding service to internal members. The qualified applicant will be responsible for providing administrative and communication support to the executive and senior management teams. To learn more and to apply click here.

Member Contact Center Assistant Manager, Community Choice CU, Warren [Posted 2018-9-13]
WANTED: Community Choice CU, a fast growing billion dollar credit union, is looking for a dynamic assistant manager for their high-paced member contact center in Warren. The qualified candidate will have a minimum of three years' leadership experience in a call center environment focused on sales and member service. The primary responsibility of this position is to provide hands-on coaching to advisors and develop the activities of the team to meet performance goals. The call center has a team of 30+ individuals in two locations responding to 25,000 member interactions per month. Candidates will have proven skills in the following areas: working in a fast paced, challenging and rewarding, high energy team environment; embracing the member experience to ensure world class service is provided every time; seamlessly guiding the member or team members to the right solution while working within multiple software systems in the background; consistent executing, coaching and leading to defined sales and service goals; demonstrated results in supervising, mentoring, coaching and training; the ability to lead call center advisors to achieve maximum results while maintaining a positive work environment; using excellent critical thinking skills to prioritize work and delegating tasks to ensure proper coverage and queue management; outstanding oral and written communication skills; taking and resolving escalated calls; taking ownership of issues, providing quality service and following through to completion; strong detail orientation, organizational skills and problem solving abilities; encouraging the enhancement of product knowledge/technical skills and troubleshooting; adeptly handling multiple tasks successfully; and being self-motivated and comfortable working both independently and as part of a team. This position is responsible for prioritizing work and delegating tasks daily to ensure proper coverage, and may perform other related duties as needed and assigned. For more information and to apply click here.

Lead Operations Specialist, Dow Chemical Employees’ CU, Midland [Posted 2018-9-13]
WANTED: Dow Chemical Employees’ CU in Midland has an open lead operations specialist position. Do you have a passion for helping members, building relationships and delivering extraordinary customer service? They are looking for an energetic, enthusiastic person to join their account services team as a lead operations specialist. As a lead operations specialist you will provide support to the contact center and branch operations. You'll contribute significantly to the success of the team by helping with the following: communicating with members and performing tasks such as the opening of new accounts, closing accounts, account maintenance, and remote transactions by phone, fax, email or online chat discussion; approving wire transfers, official checks, verification of deposits, fee reversals and coordinating signature guarantee appointments as well as providing signature guarantee and signature validation services on behalf of the credit union; participating in the sales and service program ensuring that members' financial needs are met; investigating and resolving account problems, including online banking account lockouts; reviewing fiduciary and legal documents for completeness and accuracy; and assisting the operations department staff in policy, procedure and duties to support the servicing of members. The selected applicant will also participate as a member of departmental and cross-departmental teams, conduct system testing of new products and processes, providing insight and recommendations, provide guidance to staff in the absence of the operations supervisor, and support department scheduling. A minimum of two to three years' experience with member/customer service with a high school diploma or equivalency is required. Candidates should also have the ability to express themselves clearly and articulately both orally and in writing, be able to exercise tact and responsibility with handling confidential information, the ability to work with minimal supervision of daily activities and the ability to multi-task while working in a multi-faceted environment. Click here to apply.

Go to main navigation
Especially For: