Agenda

Wednesday, October 6

Keynote – Coaching for Peak Performance
Claudine Oriani

Managing the human element -- the people who
get the job done -- is the toughest, most rewarding job a
leader can do! One of the essential leadership skills is
coaching, which is a tool that can almost guarantee peak
performance. Find out how to ensure customer satisfaction,
employee loyalty and revenue generation by learning more
about this essential, though sometimes most elusive
leadership competency. Consistently and correctly used,
coaching is a powerful tool for garnering maximum productivity. 

HR/T/S

Closing the Engagement Gap
(From the Book by Julie Gebauer & Don Lowman)
Robin Wybenga

When people are truly engaged in their work they give
more “discretionary effort” and can make a
significantly positive difference. Yet an engaged workforce
is as rare as it is valuable. This discussion of a
groundbreaking global study shows that most people
are not engaged and don’t contribute as much value
as they could, not because they’re inherently lazy or
apathetic, but because their companies and managers
don’t know how to draw out the best from them.
Get ready to be immersed in five proven ways to engage
employees, and begin growing, involving and rewarding
your human resources team in a way you never thought
could make such a huge impact to the bottom line.
(Session repeats at 1:45 p.m.)

HR/T/S

The ABC’s of Coaching
Claudine Oriani

This interactive session will provide you the tools to raise
the bar on performance in your credit union! Discover
a simple framework that you can use for formal and
informal coaching of even your most difficult staff. Case
studies, assessments and a variety of enlightening
activities will enable you to master the basic competencies
required for savvy coaching.

Closing the Engagement Gap
Robin Wybenga

This session is repeated from 11:15 a.m. and is based
on the book by Julie Gebauer and Don Lowman.

Health Care Reform: What's Going On!
Jim Fournier

You have been reading all of the headlines about
government Health Care Reform, but what does it
all mean at this point and how will it affect your
credit union and employees. This update will give
you the inside look at what there is to know and
what you can expect next.

Credit Union Spotlight: Gerber Federal Credit Union
"How to Affordably Recognize Employees"
Ellen Davis

Get ready to really super-charge your employee
recognition program without straining the budget, by
discovering a variety of ways to affordably recognize your
employees for all the great things they do. Bring your
success stories, as well as your miserable failures, and
be prepared to share! You will walk away with an inside
look at how simple, meaningful and inexpensive
recognition ideas can be put into effect right away.

Thursday, October 7

Conflict Styles: Do You Roar or Squeak?
Marie McKendall, Ph.D

Examine how you experience and approach interpersonal
conflict during this insightful presentation about the five
different styles of conflict management. You will complete
an analysis of your own conflict behavior to diagnose
which styles work best in which situations.

Effective Hiring Techniques
Lisa Carver

Teams can only accomplish goals and achieve exemplary
performance when the right people are on the job. This
session highlights effective skills to use when hiring new
employees. Become a more effective interviewer by
understanding the importance of “pre-work”, asking
behavior-based questions, paraphrasing and listening.

Avoid Employment Nightmares
Tom Bowen

Performance appraisals are a necessary and sometimes
“chore-like” aspect of being an employer. But if you don’t
believe that providing timely evaluations for both good and
poor performers is of the utmost importance, than think
again! The true-life HR horror stories you hear about in
this session might even keep you awake at night, but will
certainly offer you insights to why inadequate, thoughtless
and skipped performance updates can lead to disastrous
employment decisions when critically important matters
such as lay-offs and terminations become involved.

Conflict Conversation:
Saying the Right Thing at the Right Moment
Marie McKendall, Ph.D

Most everyone agrees that having a conversation
about an interpersonal conflict is difficult, but it does
not have to be! Discover new approaches that produce
positive results by becoming familiar with a
collaborative-conflict resolution model and practicing
these techniques.

Strategic Planning: Where do You Want to go?
Lisa Carver

Learn how to develop an effective strategic plan that
includes defining your mission, objectives and strategies.
You will come to understand the importance of
stakeholder perceptions, critical success factors and
pitfalls to avoid, to help get you where you want to go.

Credit Union Spotlight: Community Choice Credit Union
What to do With High Performers
Facilitated by Jennifer S. Dickey and Autumn Tarquinio

Keeping employees engaged in the organization and
dedicated to performing at a high level isn’t always easy,
which is why coaching high performers can require a
certain set of skills. Help your organization determine its
philosophy on a “Coaching for Performance” culture and
walk away with some great ideas that have been
successful at Community Choice Credit Union with
getting the “buy-in” needed for a coaching culture to
prosper, as well as how to foster an environment
for high performers.

Transferring What You Learned Into Action
Claudine Oriani

This outstanding closing session provides time to reflect
on this two-day conference and help you think about
identifying the key "take-aways" that you have learned.
Here you will see how to connect your new knowledge
to your credit union's key initiatives and define three to
five action items you want to commit to executing. You
will even learn how to develop action plans with
measurable results and discover how to get others to
support your stategic intent.