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Michigan Credit Union League

Northland Area Federal Credit Union Named One of MemberXP's 2018 Best of the Best

MemberXP, a credit union member experience measurement platform, has designated Northland Area Federal Credit Union (NAFCU) as one of 2018’s Best of the Best.

The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform and is independently granted by MemberXP based on specific criteria, including member service and ease of use.

MemberXP is a voice-of-member platform that allows credit union members to provide immediate feedback on the service they receive.  The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences, such as getting a loan or opening a new account.

“This program gives us a platform for listening to members and improving the member experience,” said Pete Dzuris, NAFCU CEO. “We are delighted that our member experience is one of the best among high-performing credit unions. We thank our team for providing an extraordinary experience to more than 43,000 members at 15 branches across Northeast Michigan."

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2018-02-09 00:00:00