Two financial educators from Michigan were featured in a Credit Union Magazine story about what the programs mean to members.
“You get more hugs and people love your credit union,” said Kathryn Greiner, director of credit education at University of Michigan CU in Ann Arbor. "It will bond your members to your credit union. They won't want to cause a loss because they're very dependent on the wonderful support and service that they get."
Sandie McKay, Certified Credit Union Financial Counselor for Option 1 CU in Grand Rapids said new financial counselors will grow with experience.
“Practice and gain experience in one-on-one counseling: this will be your greatest asset,” she said.