Telephone Collection Schools Help Credit Unions Help Members and Reduce Charge-Offs 

As the economy improves and members get back to work, there is more opportunity to collect past-due debt, but knowing how to evaluate the ability to pay and reach out to members is critical. Stay ahead of the curve and make certain that staffers have everything they need to keep current and be effective when working with members to collect delinquent accounts.

During the Nov. 7 Telephone Collections School being delivered by MCUL & Affiliates at the Somerset Inn in Troy, attendees will learn best practices, skip tracing techniques, negotiating skills and how to use the Internet as a collection tool. They will be provided the top 12 collection tips to be successful and learn how to handle bankruptcy in collections, as well as what there is to understand about the Fair Debt Collection Practices Act.

The one-day event is priced at just $169 per person. Located with easy access off of I-75, the hotel is adjacent to the Somerset Collection mall, providing great shopping and dining options for those spending the night. For complete details and registration, click here.

Submissions to Monitor may be emailed. Bryan Laviolette is the editor of Monitor. Contact him by email or call (800) 262-6285, ext. 233. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. The MCUL reserves the right to edit submissions for clarity and space.
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