Two Free Webinars on Demand Offered by MCUL & Affiliates 

It has never been easier or less expensive to discover the convenience of MCUL & Affiliates Webinars on Demand, by benefiting from the insights of two free recordings that have recently been added for access by affiliated credit unions.

Handling Member Complaints is the topic of one recording, which provides techniques for turning difficult member interactions into positive member satisfaction with tools to empower staffers to calm upset individuals and create a positive experience.

Harassment Prevention is the second free training topic, which is ideal information for providing staff with a safe working environment. The session covers background on harassment laws, emphasizes the importance of communication and touches on the ramifications that an ineffective plan can have on an organization.

Both free webinar recordings are approximately 25 minutes in length and have been facilitated by Stacie VanDenBerghe, CUcorp's education and training manager, who works in credit unions throughout Michigan to help develop, enhance and maximize credit union growth. Webinars on Demand may be downloaded, saved and shared, to train as many staffers, in as many locations and as often as needed. To access these free Webinars on Demand and to view other training topics priced at $129 or less, click here.


Submissions to Monitor may be emailed. Bryan Laviolette is the editor of Monitor. Contact him by email or call (800) 262-6285, ext. 233. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. The MCUL reserves the right to edit submissions for clarity and space.
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