Telephone Collectors Need to Know: Tools, Tips, Ethics and Compliance Issues 

Effective credit union collectors need to be savvy and know how to put technology to good use, but they also need to work within ethical rules, follow compliance standards and find win-win situations that will make debtors pay, but also create loyal members in-good-standing.

It is a lot to ask for and a lot to know to be successful. During the upcoming Telephone Collections School, MCUL & Affiliates will put collections professional Harry Strausser III and compliance attorney David Wolfe front-and-center, to tackle these difficult issues and provide attendees tips and tools for success.

The event takes place at Weber's Inn in Ann Arbor, Nov. 8, from 9 4:30 p.m. Priced at just $169 per person, the session is ideal for new and intermediate collectors, call center staff, member service representatives who often have the opportunity to address collections issues and in-house trainers who prepare employees to tackle member collections. For more information about the days agenda, which includes continental breakfast, lunch and refreshments, click here.

Submissions to Monitor may be emailed. Bryan Laviolette is the editor of Monitor. Contact him by email or call (800) 262-6285, ext. 233. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. The MCUL reserves the right to edit submissions for clarity and space.
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