Part two of a three-part collections webinar series continues this week with a session geared for intermediate experienced staffers on Thursday, Oct. 11, from 1 p.m. to 2:30 p.m. (ET).
Attendees will learn how to identify and communicate with troubled members before they decide to abandon a financial institution and how to be in a position to maintain a functional relationship with the member. Credit union collections expert David Reed will reveal lessons learned from 20 years of collections and bankruptcy experience.
The webinar is priced at $129 per Internet connection; those busy the date and time of the presentation may plan to enjoy the complimentary Webinar on Demand archive that may be downloaded and referenced for future use.
To register for the Intermediate Collections webinar, click here. For information on the Advanced Collections webinar session taking place on Oct. 18, click here. The Beginner Collections webinar held earlier in the month is now available as a Webinar on Demand archive here.