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Onboarding and Product Knowledge – Giving Your Employees What They Need from the First Day Forward 

Is your new employee orientation program lacking? Are your employees getting the information and tools they need to effectively perform in their roles? We all have a vision of where we want our onboarding and orientation programs to be but we have difficulty getting there. MCUL & Affiliates can design, develop and implement a new onboarding and orientation program that gives your new employees the right start at your credit union. The Onboarding and Orientation Package provides your credit union with customized training materials that brand your credit union, communicate your culture and provide the knowledge your employees need to successfully navigate a long, successful career at your organization.

The Onboarding and Orientation Package includes training materials on:

• Product Knowledge Overview (covers all credit union products and services and sales tips)
• Service Essentials
• Member Engagement
• Regulations
• Basic Compliance
• Employee Engagement and Teamwork
• Robbery Procedures
• Fraud Prevention
• Going Above and Beyond Every Time
• The Credit Union Difference

Investing in your employees will provide your credit union with an amazing return on investment. For more information on pricing and to schedule your consultation, contact Stacie VanDenBerghe at slv@mcul.org or call (517) 204-8858.