It is a proven fact that organizations that successfully handle complaints and resolve them effectively, not only retain that business, but gain additional business as well. During a webinar taking place April 26, Turning Around Member Complaints will be explored and participants will come to understand what members need and want and why they get irate. The session is ideal for any employee interested in learning or improving how they deal with irate members or those that complain.
The webinar takes place from 1 p.m. to 2:30 p.m. (EDT) and is priced at $169 per connection. The session includes a complimentary archive that may be downloaded, saved and shared for training other staff members in the future. To register and learn more, click here.