Credit Unions... a driving force of communities

Frequently Asked Questions

Do you have a question about the MCUL & Affiliates Annual Convention & Expositon? If so, let us know! Write to us at educate@mcul.org. We will get you an answer and if applicable, post your question to this page for others to see the answer.

Q: Are hospitality suites available?
A:
If your credit union or business is interested in reserving a Hospitality Suite during the convention, arrangements may be made now. Simply contact Monica Strucinski, at (800) 262-6285, ext. 407 or by e-mail at monica.strucinski@mcul.org.

Q: When and where is the Annual Michigan Credit Union System Golf Outing?
A:
Plan on heading to Belmont, Michigan on Wednesday, May 11, for either the 8:00 a.m. or 1:00 p.m. shotgun starts of the 2011 Golf Outing being held at Boulder Creek Golf Club. In the event the course cancels golf due to the weather, the lunch will take place and rain checks will be issued for the golf portion of the event.
                
Q: How can we donate to the Children's Miracle Network Credit Unions for Kids Auction?
A:
Any credit union, business or person is welcome to donate items to either the silent auction or live auction being held at the AC&E to benefit CMN: Credit Unions for Kids.  Sports tickets, hotel packages, vacation getaways, electronics and other items are needed. If you need assistance or have additional questions, please contact Political Affairs Coordinator, Jami Meyer, at (800) 262-6285, ext. 353 (email at Jami.Meyer@mcul.org) or CRI Coordinator, Stacy Dugan, at ext. 458 (email at Stacy. Dugan@mcul.org).

Q: Do you recommend bringing a lap top computer to the hotel?
A:
If you hate the thought of lugging your laptop computer with you, don't! The Internet Kiosk, will be available to conventioneers during open registration hours. Send and check e-mail or surf the Internet free of charge. Otherwise, the Amway Grand Plaza Hotel offers complimentary high-speed Internet access in guest rooms and wireless access in some public areas.

Q: Who should I contact about a special need?
A:
We want every participant to enjoy their time at the AC&E. If anyone attending the AC&E has a special need, including dietary restrictions, please notify the League in advance at (800) 262-6285, ext. 225.
                                
Q: Is there financial assistance available for small credit unions to attend?
A:
Yes! Funding is available from the Michigan Credit Union Foundation and from the Small Credit Union Initiative Fund to assist credit unions with assets of $35 million or less attend educational events such as the MCUL & Affiliates AC&E. Simply check the appropriate box to apply for funding assistance at the time of registration.

Q: How convenient is parking?
A:
Valet parking is available right at the front door of the Amway Grand Plaza Hotel at the rate of $25 per day and self-serve parking is available for $14.00 per day in the lot across the street.

Q: Where do I go once I get there?
A:
Convention registration and general information assistance will be located in the Center Concourse, 2nd Floor of the Amway Grand Plaza Hotel. Pre-registered attendees will find their name badges, tickets and AC&E materials waiting. Additional tickets for all program events (with availability) may also be purchased at this location.

Q: What is the Attendee Lounge?
A:
New this year is the Attendee Lounge located in the Gerald R. Ford Presidential Ballroom. Light refreshments and comfortable seating are available in the lounge during designated times throughout the convention, making this a great place to meet up with friends or take some time out for yourself.

Q: What is the proper attire for this event?
A:
Business casual attire is recommended and participants are encouraged to dress in layers to adjust to varying room temperatures. Slacks such as Dockers, golf shirts and comfortable shoes are examples of acceptable attire.

Q: Is there a charge to attend the Annual Membership Meeting?
A:
The membership meeting is open to all registered convention attendees with an appropriate badge. There is no charge to register for the membership meeting only, however advanced registration is necessary.
                
Q: What is the smoking policy?
A:
Attendees are reminded that the Amway Grand Plaza Hotel and DeVos Place are entirely smoke-free facilities.

Q: Can guests or non-registered credit union employees/volunteers attend the exposition?
A:
For a $10 donation to Children's Miracle Network: Credit Unions for Kids, non-registered guests or credit union employees/volunteers may purchase a pass for one-time admittance into the exposition. This is strictly for individuals that do not wish to attend any of the other convention events and who are affiliated with a credit union or accompanying a registered participant. The passes are available on-site at the exposition registration area located in the DeVos Expo Hall C.  

Q: If I win an auction item, how to I pay and take possession of it?
A:
If you are the high bidder on an item at the Children's Miracle Network Auction, be sure to pick up and pay for items on Friday evening between 6:30 and 7:30 p.m. Personal checks, VISA/MasterCard and cash are acceptable forms of payment. For the fifth year in a row, you can help CMN and also help preserve the credit union industry through the MCUL Charity Match Program. Any winning bidder of an item in the CMN Silent or Live Auctions can opt to make a contribution in the amount of their winning bid directly to MCULAF (State PAC) and then the CURE Defense Fund will make an equal contribution to CMN.  Through this process, the winner has effectively doubled their donation dollars and both CMN and MCULAF benefit.

Q: At what time can I check-in/out of the Amway Grand Plaza Hotel?
A:
Check-in at the Amway Grand Plaza Hotel begins at 4:00 p.m. (ET) and check-out time is 12 noon. Express check-in/out is available.

Q: What's the best way for a convention attendee to get the most from the AC&E experience?
A:
Whether this is your first time at AC&E or you are a seasoned AC& E attendee, consider registering for the Attendee Orientation. You’ll get the lowdown on all the events taking place at this year’s convention. Attendee Orientation that takes place Thursday, May 12 from 9:00 – 10:00 a.m.

Q: Is there meeting space and time set aside for my credit union to hold a board meeting or for a committee meeting to take place?
A:
The following time has been set aside for individual credit union meetings: Thursday, May 12 from 9:00 – 10:00 a.m. Simply contact Char Turowski at (800) 262-6285 ext. 248 or char.turowski@mcul.org to make your arrangements.