In Partnership with Credit Union National Association
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Michigan Credit Union League

New! Coming to Lansing this Fall


MCUL & Affiliates 2018 Call Center Conference.

Pre-Event: Monday Evening, October 29

•    Tour of MSUFCU Call Center
•    Meet Peers and Event Speakers
•    Networking Dinner

Conference: Tuesday, October 30

•    Keynote: Best Practices from CU Call Centers Across the Country
     Featuring Don Arkell
•    Management and Frontline Training Topics
•    Optional Tour of LAFCU Call Center

Valuable Takeaways for Frontline Staff and Managers
  • Find out what why the call center is a great place for innovation
  • Participate in discussion group hot topics
  • Discover tools for improving communication
  • Leave with tips for improving the call center
  • And much more
Why Attend?
  • Be surrounded by others who are equally as passionate about member service
  • Take time out of the office to visit other call centers
  • Gain valuable insights from industry experts
  • Networking with colleagues to share successes and challenges

Plan Ahead! Registration: Just $399 per person.
Includes optional pre-event and call center tour on October 29

Check Back! Online Registration will be Available Soon   
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