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Michigan Credit Union League Home » Education » View MCUL & Affiliates Training Events » Distance Learning » 2012 Webinar Details  


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Preparing Frontline Staff for Robbery Response

January 19, 2012 | 1:00 - 2:30 p.m. (ET)
Facilitated by Barry Thompson

Why do people rob credit unions? To paraphrase notorious robber Willie Sutton, “Because that’s where the money is.”

Statistics for robbery of credit unions and other financial institutions show that this dangerous––and sometimes deadly––crime continues. Combine the threat of violence and the use of force with the nervousness of perpetrators and the foolish acts of heroism by victims, and it is no wonder that law enforcement considers robbery to be one of society’s most dangerous crimes. In fact, a robbery victim’s own actions may exacerbate the situation, resulting in brutal attacks, serious injuries and even death.

This session focuses on robbery training for frontline staff. Learn how the robbers case an office before a robbery and what they are trying to observe. Discover how to handle a robbery situation and what should happen after the robber leaves.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012ROBBERYWEB

Concentrating on Concentration Risks
January 24, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Rick Menton

NCUA has issued letters to credit unions regarding the management and monitoring of concentration  risks in various asset classes. The letters emphasize that poor risk concentration management resulted in large losses to the National Credit Union Share Insurance Fund (NCUSIF). This webinar will address issues raised by the regulators including:

•    Credit Union Responsibilities;
•    Definitions;
•    Asset Classes at Risk;
•    Managing and Monitoring; and
•    Flagging and Classifying Risk.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012CONRISKSWEB

Can They REALLY Garnish My Social Security?
January 26, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Franklin Drake

There are new federal rules in 31 CFR Part 212 which govern how credit unions must respond to garnishment of deposit accounts containing certain federal benefits (like social security, VA benefits, etc.) New deadlines, new notice requirements and new exceptions now apply to all such garnishments by judgment creditors. This webinar will explore the new rules and their relationship to a credit union's lien on shares and the new risk of non-compliance.  

Register Online at: https://mcul.cuveventreg.com/web/?event=2012GARNISHWEB

Tips to Managing Interest Rate Risk
February 9, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Rick Menton

Session Description
During the current low interest rate environment, some credit unions in search of yield  have increased their holdings of longer term assets. Regulators have raised concerns about credit unions taking on more interest rate risk as this would cause the value of these long term assets to drop  It is imperative that credit unions position themselves to be able to sustain sudden rate shocks to the market. This webinar will discuss:

• What do the regulators say about managing interest rate risk?;
• Impact of long term assets;
• GAP analysis vs other methods;
• What will the examiners look for when they come to your credit union?; and
• Policies.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012INTRISKWEB

Strategies to Increase Non-Interest Income
February 14, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Jeff Rendel

It's a fact: Net interest margins have been squeezed for years and will continue to be tight. Credit unions have been relying upon non-interest income (fees) to help make up the difference. But, what is the future of fee income? Is it a strategic income item? Can it be earned from members and non-members? Can it be earned off the balance sheet as well?  Find out how non-interest income can be managed in a way to balance the needs for financial health - for both credit unions and members.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012GENERATEWEB

Getting Serious About Remote Deposit
February 16, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Tim Lerew

The adoption of Check21 standards has made it possible to not only replace paper check exchange and settle with that electronic image simply, but it has also fostered even less expensive technology to create and exchange those check images as well. This webinar will share innovations that credit unions and competitors have brought to the market for remote capture and transmission of check images. From small business oriented dedicated terminals, to basic multi-function scanners, to Apple and Android smart phones, remote capture devices are transforming standards of service and convenience. Join in to discover best practices, identify common challenges and review the related regulatory and security issues.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012REMOTEWEB

Troubled Debt Restructuring
February 21, 2012 | 1:00 - 2:30 p.m. (ET)
Facilitated by Robin Hoag With Joe Zito

To help members stay in their homes and avoid foreclosure, credit unions have used creative approaches to modifying loan terms. As a result of these modifications, credit unions are required to track, monitor and account for these loan modifications within the allowance for loan losses. This session will cover the definition and identification of loan modifications that represent Troubled Debt Restructurings under the most recent clarifying accounting guidance and the related allowance for loan losses account. Also to be discussed will be the financial and reporting and allowance for loan losses implications of those modified loans that go into re-default.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012TROUBLEDWEB

Residential Mortgages
February 23, 2012 | 1:00 - 2:30 p.m. (ET)
Facilitated by Brenda Gehringer-Grima

This webinar will focus on the new Michigan statute regarding mortgage fraud. Brenda will explain what conduct constitutes mortgage fraud, what the penalties for mortgage fraud are and what kind of mortgage fraud policy each credit union should draft.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012RESIDENTIALWEB

Reg Update I
March 20, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Veronica Madsen and Tom Leduc

It can be challenging to keep up with current legislation and regulatory change that affects compliance issues at your credit union, but this bi-annual update is an ideal way to “check-in” on timely topics and have your questions answered. Actual topics will be shared as the event date approaches.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012REGUP1WEB

Fee Comparisons – Banks vs CUs
March 22, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Jeff Rendel

It is hard to get a real feel for what banks really charge when only looking at averages. Instead, take a look at charges assessed by five unique banks in five unique markets. Chances are your credit union competes with a bank just like one on the list. This session will look at charges assessed by five unique credit unions in those same bank markets and compare. Where do banks win? Where do credit unions win? And, where is there opportunity in the crowded marketplace of non-interest income?

Register Online at: https://mcul.cuveventreg.com/web/?event=2012COMPAREWEB

Michigan Economic Update
March 27, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Dr. Paul Isely

Session Description (Note: This Material is State Specific.)
If you are asking yourself these questions, then consider attending this Webinar:

    * What is the state of the Michigan economy and how does it compare to elsewhere in the country?
    * Are certain indutries or geographical regions doing better in Michigan than others?
    * What are the risks and opportunities for the Michigan Economy in 2012?
    * How is the housing market recovering?
    * How is the election cycle influencing the economy in Michigan?
    * How are major economic markers in Michigan projected to change through 2012?

Register Online at: https://mcul.cuveventreg.com/web/?event=2012ECONWEB

You Know You’re a Bully If…
April 12, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Becky McCrary

Schoolyard bullies have much in common with workplace bullies. Physical, emotional, mental intimidation is often directed at a perceived "weaker" individual. From calling people names to stealing credit for their work, from raised voices to staff tiptoeing around, bullying lowers morale and raises both absenteeism and errors. And it does not stop there. Workplace bullying affects physical health, mental health and families.

First, ask yourself five specific questions to make sure you are not the problem. Then, if you are a bully, learn five techniques to help you STOP IT! If you are being bullied, learn seven steps to prevent or defuse the bullying situation. There is no place in the credit union for a bully!

Register Online at:  https://mcul.cuveventreg.com/web/?event=2012BULLYWEB

New Products to Serve Members & Generate Income
April 19, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Pierre Cardenas

Join in to take a look at some ideal new products coming into the marketplace which credit unions should considering offering to members. Services such as online auto shopping that allows a new car to be purchased without having to step foot in a dealership is just one example. Opportunities to build native applications that make services easier to access, data mining tools and sales tracking systems along with refinancing programs that will add value to your organization and deliver great value to your members will also be explored. Find out what is out there, what is working well and how to take advantage of these up and coming products that serve members and generate income.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012NEWPRODUCTSWEB

Turning Around Member Complaints
April 26, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by John Baptista

In theory, if credit unions provide members with what they need and want, they will never get irate, or complain. But what happens when they do? This webinar deals with the process of “turning around” these members to make negative situations, positive experiences.

It is a proven fact, that organizations that successfully handle complaints and resolve them effectively, not only retain that business, but gain additional business as well.

John will help participants understand what members need and want, and why they get irate and complain. Attendees will learn the role of communication, and words, phrases and actions to avoid. It is true...the little stuff matters!

This session is ideal for any employee interested in learning or improving how they deal with irate members or those that complain. Make sure your employees are empowered with the resources and skills to keep members happy.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012TURNWEB

Financial Literacy for Board Members
May 17, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Mike Moyes

As part of NCUA financial literacy requirements, all FCU directors, including existing directors, must have the ability to read and understand a credit union balance sheet and income statement, as well as have at least a working familiarity with basic finance and accounting practices, and to ask, as appropriate, substantive questions of management and the internal and external auditors.

The Michigan OFIR director’s guide states that individual directors must become educated in the business of the credit union operations in order to effectively serve. Professional development and training are strongly encouraged. The managing officers of the credit union must be supported and supervised by directors who are thoroughly familiar with the credit union’s affairs and who will take an active part in making policies and decisions.

Directors should not be wholly reliant on operational management to interpret financial data or other information received. Board members must be independent and able to question management about issues they do not understand or that are unclear. This helps to keep the credit union progressive, sound, and profitable.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012FINLITWEB

Beyond Account Basics Webinar
May 22, 2012 | 1:00 - 2:30 p.m. (ET)
Facilitated by Tom Leduc

Credit unions are routinely faced with vexing issues involving non-natural person entities, such as trusts and business entities. It is also becoming more and more common to be faced with power of attorney and other fiduciary representatives of members. Tom Leduc will provide the foundation for an understanding of these challenging situations to help avoid the pitfalls they present.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012ACCTBASICSWEB

How to Compete with Car Dealer Financing Tactics
May 24, 2012 | 1:00 - 2:30 p.m. (ET)
Facilitated by Rory Rowland

It is not uncommon for credit unions to have issues with auto dealerships being somewhat aggressive about wanting to provide members dealer financing options. So what can credit union staffers do and say to not feel bullied by auto sales people, while still being professional and serving the best interests of members to deliver a credit union loan? There is no reason to feel uncomfortable about explaining how the benefits of a credit union auto loan stack-up against other financer's. This session will lay it out on the table and provide staff the tools needed to:

    * Handle the new “super aggressive" tactics of car dealers;
    * Discover four ways to steal loans back even if they were financed at a dealer;
    * Steal loans off of a credit report using a free rescue rate calculator;
    * Be competitive by advertising rate matching;
    * Make it easier for members to get a loan with a simple and fast loan approval process;
    * Avoid missed opportunities in used car financing; and
    * Grow the auto loan portfolio!

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012AUTOLOANWEB
 

Protecting Members from Elder Fraud
June 14, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by David M. Kessler

Exploiting the elderly out of their life long savings and property is far more than stealing material items, it goes deeper. It is the THEFT OF THEIR DIGNITY.

This webinar allows participants to hear from victims and learn how these crimes have impacted their lives, as well as from predators who victimized and how they located and exploited America’s senior citizens.

The RED FLAG warning signs that are almost always present but overlooked by the family, friends and business associates of the elderly victim will be discussed to bring quicker awareness.How to handle the problem once it is exposed and where to go for assistance will also be covered.

Anyone who interacts with senior citizens in thier personal life or in a business environment will benefit from this awareness of an enormous problem of exploiting  senior citizens financially through deception and undue influence.

Be proactive in protecting elderly loved ones or by providing customer service to elderly members.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012FINLITWEB

What Board Members Need to Know
June 19, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Linda Keith

Once an individual agrees to join a credit union's board of directors, they may begin to wonder what they've gotten themselves into. This insightful webinar will address economic challenges, the regulatory environment and actions by government agencies that directors need to understand? It will clarify what the NCUA really means by board members financial literacy and how to develop it (or prove that volunteers were trained). And it will provide specific ideas to help create a positive relationship with management while fulfilling responsibilities as a board member.

Get a look at the new realities of board responsibilities, while also touching on basic duties and focusing on liabilities. This webinar will explore:

• why previous jobs do not adequately prepare directors for this job
• Good reasons why not to allow credit union management to train board members who oversee that same management team
• The importance of directors to take personal responsibility for education
•  Meeting obligations with more confidence and providing resources to improve

Register Online at: https://mcul.cuveventreg.com/web/?event=2012NEEDTOKNOWWEB

How to Write Great Copy: Tips for Snappy Advertising
August 7, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Mark Arnold

Successful marketing requires successful writing. However, writing great copy is sometimes a laborious task. Take the drudgery out of writing by learning secrets to great copy. Attendees will learn practical tips to help improve your ads, flyers, web sites, brochures and other printed material. As a credit union marketing executive and winner of multiple communication awards, Arnold provides insights to this critical marketing function. This session covers:

• 10 Keys to Writing Copy that Sells
• 5 Steps to Testing Effective Writing
• Ways to Capture Attention

Register Online at: https://mcul.cuveventreg.com/web/?event=2012SNAPPYWEB

Strategies to Boost Your ROA
August 9, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Mike Moyes

Session Description
To be announced.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012COMPLIANCEWEB

Compliance Information for Branch Managers
August 16, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Rob Rutkowski

Session Description
To be announced.

Register Online at:

Mobile Banking - The Wave of the Future
August 23, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Pierre Cardenas

What was once a cool idea is slowly becoming mainstream. The average consumer is finding mobile banking easier to work with and the next generation sees it no other way. Mobile banking, the past, the present and the future. It is getting really easy thanks to the native applications that are inundating the market place. With 25 new tablets entering the market this year, it will become even more prolific than it has been in the past. Learn about the changes and what you should prepare for in 2012 and beyond.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012MOBILEWEB

BSA for Frontline Staff
September 4, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Rob Rutkowski

Session Description
To be announced.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012BSABASICSWEB

Credit Union Star Wars: Technology Strategy & Planning
September 6, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Mark Arnold

With the 21st century well underway, credit unions can no longer wait to embrace technology. How can credit unions incorporate technology? As a credit union technology executive, this session provides information on how your credit union can brace itself for the rapid pace of technological changes. The session covers:

• How to assess your technological needs
• Technology planning tips
• Technology plan basics
• Upcoming trends

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012STARWARSWEB

Verifying Borrower Income Using Tax Returns
September 25, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by John Baptista

It is a tough economy out there. Understanding the true cash flow of borrowers is as important today as it has ever been. This webinar will help take the mystery out of borrower’s personal income tax returns. No more guessing how much cash income your borrower is really earning. Overestimating the income from a tax return can lead to approving a weak loan that could eventually cost tens of thousands of dollars. Underestimating income on a tax return can lead to denying good loans that should be granted in this tough economy. Take this time to learn the process of analyzing personal income tax returns in a simple and understandable manner with quality instruction and frequent examples.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012VERIFYINGWEB

BSA for Volunteers
September 27, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Rob Rutkowski

Session Description
To be announced.

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012BSAINTERMWEB

Beginner Collections
October 4, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by David A. Reed

Session Description
To be announced.

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012BEGINWEB

BSA for Management/CEO
October 9, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Robert Rutkowski

Session Description
To be announced.

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012BSAADVWEB

Intermediate Collections
October 11, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by David A. Reed

Session Description
To be announced.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012INTERMWEB

Advanced Collections
October 18, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by David A. Reed

Session Description
To be announced.

Register Online at:
https://mcul.cuveventreg.com/web/?event=2012ADVANCEDWEB

Reg Update II
October 30, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Veronica Madsen and Tom Leduc

It can be challenging to keep up with current legislation and regulatory change that affects compliance issues at your credit union, but this bi-annual update is an ideal way to “check-in” on timely topics and have your questions answered. Actual topics will be shared as the event date approaches.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012REGUP2

Top Seven Secrets for Media Damage Control
November 13, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Mark Grimm

When a communication crisis hits, the counsel you get could be the difference between riding out the storm or a full-blown disaster. Mark Grimm is a former television news anchor with 30 years of communication experience. As a seasoned professional he will explain the best ways to deal with a crisis and share seven steps for damage control that are invaluable.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012MEDIAWEB

Data Leaks Happen: Are you Prepared?
November 27, 2012 | 1:00 - 2:30 p.m. (ET)

Facilitated by Susan Orr

Electronic communication has become an essential and effective means for organizations to conduct business. However, along with the ease of transacting business and the global reach it provides, comes the risk of data leakage. In addition paper documents still require protection. The protection of PII and corporate information is a critical issue and is mandated by not one, but numerous complex and sometimes confusing regulations. This webinar will clarify compliance issues and provide times for participants to ask questions.

Register Online at: https://mcul.cuveventreg.com/web/?event=2012DATALEAKWEB

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